Captain - Dining Room
USHG•New York, NY
•$11•Onsite
About The Position
The Captain is responsible for ensuring that all guests who dine with us have memorable experiences filled with hospitality, delicious food and drinks, and exceptional service. The Captain is an integral member of our Service team and is ultimately responsible for the sale and service of our food and beverages, while acting as a leader on the floor and providing our guests with warm and attentive hospitality.
Requirements
- 3+ years’ experience in a Service role in a similar environment
- English fluency and additional languages preferred, but not required
- Ability to stand or walk for long periods of time
- Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
Responsibilities
- Consistently support a culture of Enlightened Hospitality
- Demonstrate mastery of all food and beverage menu items, fluency of all ingredients and preparations, and the ability to make recommendations according to guest preferences
- Consistently follows and leads the team on steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
- Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen during service
- Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service
- Demonstrates an eagerness to continue to learn and grow
- Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success
Benefits
- Hourly rate of $11.35/hour plus tips
- Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
- Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
- Generous paid time off and paid parental leave
- A matched 401(k) plan
- Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
- Access to the USHG HUGS Employee Relief Fund
- A 51% dining discount across the entire USHG family of restaurants
- Pre-tax commuter benefits for transit and parking
- Opportunities for learning, mentorship, and collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
