Capital Projects Customer Assistant

Southern Water•Worthington, MN

7d•$30,000 - $32,500•Hybrid

About The Position

Southern Water is seeking a confident and organised Capital Projects Customer Assistant to support the planning, coordination and delivery of strategic customer engagement activities across our investment programme. This role is central to building strong relationships with our communities, protecting and enhancing our reputation, and ensuring customers and stakeholders are kept informed through clear, honest and targeted communications. You will work closely with delivery partners, stakeholders and internal teams to ensure our projects are communicated effectively, complaints are reduced, and communities feel supported and engaged. This is a varied role with opportunities to grow, shadow projects, and eventually step up to lead initiatives of your own. We are committed to making a positive difference in the communities we serve. As part of our team, you will have the opportunity to contribute to meaningful infrastructure projects that shape the future while building your career in a supportive and collaborative environment. We offer professional development opportunities, flexible working arrangements, and a chance to make a tangible impact on both our customers and the environment.

Requirements

Background in customer management and communications (marketing or education experience ideal).
Strong understanding of communication channels, campaign management and emerging techniques.
Excellent written and verbal communication skills, with the ability to simplify complex information and to engage stakeholders at all levels.
Strategic thinker with the ability to independently drive forward workplans.
Strong influencing and relationship management skills at all levels.
Resilient under pressure, able to handle sensitive issues with integrity.
Flexible and willing to work irregular hours when required.
Confident, self-starting and detail-oriented with strong organisational skills.

Nice To Haves

Experience in a larger organisation is a bonus.

Responsibilities

Support the planning and delivery of communications activities across the Southern Water region, based on Customer Impact Assessments and Communications Plans.
Lead on team administrative tasks, reporting and event organisation.
Identify opportunities for continuous improvement in how we engage with customers and communities.
Act as a key liaison between Southern Water, delivery partners and local communities.