Responsible for loan administration, content management, and credit support. Administers moderately complex commercial, syndicated, and/or participated loan portfolio requiring strong critical thinking skills. Effectively and efficiently responds to customer service inquiries on a routine basis. Supports business development efforts by providing thorough and knowledgeable customer service via face-to-face interactions, email, and/or telephone conversations. Facilitates communication with external parties and internal departments involved in the customer and loan relationship. With assistance, seeks solutions and answers in situations where procedures are not specific, and will consistently develop appropriate strategies for problem resolution. This position handles non-routine, non-repetitive transactions and customer requests that are moderately to very complex. The incumbent will demonstrate foundational knowledge of the core skills and functions in loan administration, loan accounting, and customer service; and will navigate supporting information systems with limited oversight. Will be knowledgeable of syndication and participation loan structures and processes and be able to discuss those in limited detail.
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Job Type
Full-time
Career Level
Mid Level