Capacity Utilization Specialist

MultiCare Health System

1d•$27 - $38•Onsite

About The Position

The Capacity Utilization Template Specialist is responsible for the coordination, management, and upkeep of system-wide provider templates to support optimal patient access and scheduling performance. This role partners with operations, IS&T, and system governance structures to execute template strategies aligned with Access IQ decision trees and solution-based scheduling principles. This position plays a critical role in ensuring template accuracy, standardization, and alignment, aligning operational capacity with referral demand, supporting improved capacity utilization, provider productivity, and patient experience.

Requirements

Associate’s degree in a healthcare-related field preferred
Minimum of 2 years of healthcare experience
In-depth knowledge of Epic Cadence scheduling workflows
Experience working with provider templates and scheduling systems
Experience with provider template build and optimization
Strong attention to detail and ability to manage multiple priorities
Effective communication and collaboration skills
Knowledge of clinical operations in specialty or primary care settings

Responsibilities

Build, maintain, and optimize provider scheduling templates within Epic Cadence in alignment with governance standards, coordinating template updates and changes across service lines, clinics, and specialties to ensure consistency and accuracy
Partner with operations leaders and IS&T to execute template strategies and resolve scheduling or access issues
Support implementation of Access IQ decision trees and solution-based scheduling workflows while also performing routine audits to validate template integrity including visit types, slot utilization, and scheduling rules
Identify gaps in template performance and recommend improvements to increase access, throughput, and efficiency
Collaborate with stakeholders to support go-live readiness, template transitions, and system changes
Monitor and respond to scheduling and template-related issues impacting patient access and provider productivity