Sr Capability Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$72,800 - $130,000•Remote

About The Position

Positions in this function will generally work to support our end users and monitor the health of our technology solutions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4+ years of experience developing detailed SQL queries, procedures and data modeling
4+ years of experience within the healthcare data environment – eligibility, claims, etc.
2+ years of experience with data mapping and workflow documentation
2+ years of experience developing and maintaining quality data routines to verify the imports/extracts
2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models
Experience within an application support desk
Experience with database query tools
Ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail

Nice To Haves

Extensive knowledge within healthcare data maintenance
Expert level Excel user
Detail oriented analytic thinker and problem solver
Ability to manage assigned work with minimal oversight

Responsibilities

Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools, knowledge bases, and support procedures
Monitor application performance, processing quality, system health, logs, notifications, and alerts to proactively identify and address issues
Follow documented support processes, operational procedures, and service guidelines to ensure timely research, resolution, and communication within established service level agreements (SLAs)
Assist with testing, validation, and user acceptance activities for assigned applications, solutions, enhancements, and releases
Perform root cause analysis for recurring incidents and recommend corrective and preventive actions to improve service stability
Document incidents, resolutions, workarounds, and process updates to maintain an accurate and current knowledge repository
Collaborate with cross-functional teams, vendors, and business stakeholders to investigate and resolve complex technical and operational issues
Escalate incidents and service disruptions appropriately based on severity, business impact, and defined support procedures
Support application deployment, maintenance, and release activities while ensuring minimal disruption to business operations
Identify opportunities for process improvement, automation, and operational efficiencies to enhance service delivery and user experience
Maintain compliance with organizational policies, security standards, data protection requirements, and audit controls
Provide timely status updates and clear communication to stakeholders regarding issue resolution progress, risks, and service impacts
Participate in on-call support, incident response, and problem management activities as required
Track, analyze, and report on support metrics, trends, and recurring issues to drive continuous improvement initiatives