CAP Sr. Mgr OTC BPO Depuy
About The Position
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. DePuy Synthes is recruiting for a CAP Sr. Mgr OTC BPO DePuy, located in Raynham, MA. St Anthony's Road, Leeds, UK; US248 PA WEST CHESTER - 1302 WRIGHTS LN E;US121 NJ RARITAN - 1000 HIGHWAY 202 S;US244 FL PALM BEACH GARDENS - 4500 Job Overview The CAP Sr. Manager, Order‑to‑Cash (OTC) Business Process Owner (BPO) for DePuy Synthes is a global supply chain leadership role responsible for end‑to‑end ownership, standardization, and continuous improvement of OTC processes across regions. This role plays a critical part in enabling operational excellence, customer satisfaction, and financial performance by partnering with global supply chain, commercial, finance, and shared services teams. This position offers the opportunity to influence global operating models, drive process transformation, and support a complex, regulated medical technology business at scale.
Requirements
- Bachelor’s degree required (Business, Supply Chain, Finance, Operations, or related field)
- Minimum of 8–10 years of progressive experience in Order‑to‑Cash, supply chain operations, finance operations, or business process management at a global level
- Demonstrated experience serving as a process owner or leading complex, cross‑functional process initiatives
- Strong understanding of OTC processes including order management, billing, credit, collections, and customer service
- Experience working within a matrixed, global organization
- Proven ability to influence stakeholders without direct authority
- English required; additional languages a plus
Nice To Haves
- Master’s degree or MBA preferred
- Experience in medical devices, pharmaceuticals, or other regulated industries
- Experience supporting or leading ERP or major system transformation initiatives
- Familiarity with shared service or global business services operating models
- Lean, Six Sigma, or continuous improvement experience
- Strong change management and stakeholder engagement capabilities
- Strong analytical, problem‑solving, and data‑driven decision‑making skills
- Excellent written and verbal communication skills
- Lean Six Sigma or similar certifications preferred
Responsibilities
- Serve as the global Business Process Owner for Order‑to‑Cash, with accountability for end‑to‑end process design, governance, and performance across DePuy Synthes.
- Define and maintain global OTC process standards, controls, and documentation aligned with supply chain, finance, and commercial requirements.
- Partner with regional supply chain, customer service, finance, IT, and shared service organizations to ensure consistent execution and adoption of OTC processes.
- Lead continuous improvement initiatives focused on efficiency, service levels, compliance, and working capital optimization.
- Own OTC performance metrics, dashboards, and KPIs; analyze trends and drive corrective actions where needed.
- Support system implementations, enhancements, and digital enablement initiatives impacting OTC (e.g., ERP, automation, reporting tools).
- Ensure OTC processes comply with internal controls, audit requirements, and applicable regulatory and quality standards.
- Act as a key stakeholder in cross‑functional transformation programs, representing OTC process impacts and dependencies.
- Provide functional leadership, guidance, and influence across a global, matrixed organization.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
