Canyons Grill Supervisor | FT

Omni Hotels & Resorts•Austin, TX

9d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Canyons Grill Supervisor to join the Barton Creek Resort Country Club! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024. This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni Barton Creek standards, but also true hospitality and WOW moments.

Requirements

1 year of experience in Food and Beverage supervision or management role preferred.
Must have and maintain Texas Food Handlers and TABC certifications.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Prior serving and cash handling experience preferred
Must be able to work flexible shifts including nights, weekends, and holidays.
Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects up to 75lbs without assistance.

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant and pool guests.
Must maintain full familiarity with menus and knowledge of beverage offerings.
Ensure all staff has completed side work checklists for dining room and pools.
Spot check liquor pars and order daily supplies.
Monitor food and liquor requisitions
Maintain bar controls, safety and standards.
Hold pre-shift meetings and ensure department training requirements are met monthly.
Follow up on established training steps.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor and at the pool during peak hours. Motivating the team and assisting when needed.
Observe, teach and correct staff’s service in a professional manner.
Work closely with the culinary team to have smooth quality service
Participate in interviewing/recruiting as needed.
Assist in monthly Moments of Service, Power of Engagement, Forbes, and Inspired Hospitality audits.
Prepare maintenance requests and follow-up.
Maintain knowledge of the resort property and events.
Participate in department meetings and other required company training.
Perform any other duties as assigned by Food & Beverage Leadership.