Cannabis Product Associate (Full-Time), MA

Ethos Cannabis • Boston, MA

4d • Onsite

About The Position

Ethos Cannabis is seeking passionate, driven, and outgoing Cannabis Product Associates for a full-time position in Massachusetts. The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, adhering to policies, procedures, and operational guidelines. This role is responsible for assisting patients in selecting appropriate products, preparing orders, executing transactions, cash handling, and providing excellent customer service. The ideal candidate has excellent communication and customer service skills, with previous cannabis retail experience being a plus but not required. Ethos Cannabis is building a strong ethical and team-oriented culture and seeks individuals who align with this vision.

Requirements

• Minimum of a high school degree required
• 2 years of customer service experience
• Experience in a retail or customer service setting
• Superior customer service skills and phone etiquette
• Cash register experience with speed and accuracy
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
• Strong organizational skills
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
• Detail oriented with an eye on process optimization
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
• Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
• Must be able to handle constructive criticism and guidance
• Proper employment documentation
• Reliable transportation and valid driver's license
• Ability to work 7 days per week including some holidays and to be flexible with schedule
• Knowledge of marijuana strains, formulations, extracts and other products on the market
• Precise math skills
• Multi-task oriented
• Ability to work in a fast-paced, changing, and challenging environment
• High level of integrity and a strong work ethic
• Proficiency in computer usage, including retail point-of-sale software
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
• Must pass stringent background test requirements of state you will be working in.
• Age requirements; MA 21
• Possess valid driver's license or state ID card
• Authorized to work in the U.S

Nice To Haves

• College degree preferred
• Cannabis experience preferred
• Local applicants preferred

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Greet all patients in a warm, sincere, and helpful manner
• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
• Assist patients with choosing the right products according to their ailments
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Operate cash register, computer-based POS system, and cash drawer
• Adhere to company Standard Operating Procedures
• Verify patient allotment and ensure he/she is eligible to make purchases using the state system
• Maintain proper cash handling procedures at all times
• Maintain fully stocked and clean POS counters at all times
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
• Ensure opening and closing cleaning and organization is completed
• Participate in periodic staff meetings
• Ensure POS counters are ready when dispensary opens
• Manage inbound phone inquiries and route calls accordingly
• Adhere to all Medical Cannabis laws
• Maintain a positive attitude that promotes teamwork
• Work collaboratively and respectfully with other team members
• Participate in ongoing education and professional development opportunities
• Read industry publications to keep up to date on trends
• Additional duties as assigned by management

Benefits

• Eligible for overtime pay
• Pay range is $18.00-$20.00 per hour
• Equal opportunity employer
• Encourages women, minorities, persons with disabilities, and individuals with past drug convictions to apply.
• Reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED