Cannabis Dispensary & Lounge Manager

Fond du Lac Band of Lake Superior Chippewa•Cloquet, MN

7d•$56,064 - $63,072•Onsite

About The Position

This position provides management of the daily operations of the cannabis dispensary & lounge, including sales, customer service, marketing, inventory management, financial records, compliance, and security. The manager is responsible for providing excellent customer service and a positive experience for customers to maintain a refined, lounge-quality atmosphere where all guests feel welcome, respected, and valued. This role also involves training all dispensary staff to provide excellent customer experience, ensuring beverage operations meet standards for quality, consistency, and presentation, and overseeing recipe adherence, equipment maintenance, and drink bar cleanliness. The manager must maintain strict adherence to ID verification, purchase limits, packaging rules, and Metrc aligned tracking. They will support the development of seasonal, signature, or infused beverages and train staff in espresso craft, beverage preparation, and café service etiquette. Additionally, the manager will develop guest-experience enhancements such as curated product pairings, seasonal beverage features, and lounge activations. This role coordinates and facilitates all the dispensary’s transactions and operations, manages, evaluates, and disciplines dispensary staff, fulfills staffing needs, coordinates employee scheduling, and recruits, trains, retains, and supports quality staff. The manager oversees product procurement and negotiations with wholesalers to ensure adequate inventory, is responsible for achieving all the dispensary’ business goals and objectives, and ensures operational compliance with all applicable policies, laws, and regulations. Ongoing staff education on cannabis products, strains, and consumption methods is also a key responsibility. The role requires providing weekly inventory and operational reports, ensuring compliance with cash handling procedures, and maintaining appropriate work attire. Attendance at all mandatory department trainings is required. The manager must ensure the confidentiality of financial records and all records for employees, band members, and/or clients, and display a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizing that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa, the manager is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others. They will represent the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Proper attendance, including reporting to work on time, is required. The manager must maintain a clean and organized work area. Due to the dynamic nature of the role, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Requirements

No Driver’s License Required.
21 years of age or older required.
High school diploma or equivalent is required.
Three years of retail experience with one year of retail management experience is required.
Comprehensive knowledge of cannabis products, strains, and consumption methods is required.
Must complete POS/ inventory tracking system training and Onboarding, and all necessary trainings during probationary period.
Must complete Metrc Training and Certification, with a score of no less than 75%, during the probationary period and on an annual basis.
Must possess strong business management, analytical, and organizational skills.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
Travel is required.
Bending, stooping, lifting, and carrying up to 45 pounds.
Walking, standing, climbing, pushing and pulling are required.
Subject to inside environmental conditions, including work in a smoking environment.
Ability to work in-store and office with fluorescent and other lighting exposure.

Nice To Haves

experience in the regulated cannabis industry is preferred.
Coffeeshop or Café experience preferred.

Responsibilities

Provides management of the daily operations of the cannabis dispensary & lounge, including sales, customer service, marketing, inventory management, financial records, compliance, and security.
Provide excellent customer service and positive experience for customers to maintain a refined, lounge-quality atmosphere where all guest feels welcome, respected, and valued.
Train all dispensary staff to provide excellent customer experience.
Ensure beverage operations meet standards for quality, consistency, and presentation.
Oversee recipe adherence, equipment maintenance, and drink bar cleanliness.
Maintain strict adherence to ID verification, purchase limits, packaging rules, and Metrc aligned tracking as applicable.
Support development of seasonal, signature, or infused beverages.
Train staff in espresso craft, beverage preparation, and café service etiquette.
Develop guest-experience enhancements such as curated product pairings, seasonal beverage features, and lounge activations.
Coordinate and facilitate all the dispensary’s transactions and operations.
Manages, evaluates, and disciplines dispensary staff; fulfills staffing needs and coordinates employee scheduling; recruits, trains, retains, and supports quality staff.
Oversee product procurement and negotiations with wholesalers to always ensure adequate inventory.
Responsible for achieving all the dispensary’ business goals and objectives.
Responsible for ensuring operational compliance with all applicable policies, laws, and regulations.
Ensure ongoing staff education on cannabis products, strains, and consumption methods.
Provides weekly inventory and operational reports.
Ensures compliance with cash handling procedures.
Appropriate work attire is required.
Must attend all mandatory department trainings.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.