Cannabis Budtender - Full-Time Position - Nights and Weekends

Bud's Goods + Provisions•Watertown, MA

9d•$18 - $20•Onsite

About The Position

The Budtender is the heart of the Bud's guest experience. This is a guest-facing, non-supervisory position responsible for helping guests navigate our products, completing accurate & compliant cannabis transactions, & creating the welcoming, knowledgeable & hospitality-driven experience that keeps people coming back. You'll spend the majority of your shift directly interacting with guests - learning what they're looking for, answering product questions, completing transactions & helping maintain an organized, efficient & inviting retail environment. Budtenders are also one of our most important lines of defense when it comes to compliance. You'll be responsible for verifying information, maintaining transaction accuracy, protecting cannabis products & cash, & following all Company procedures & applicable cannabis regulations. This role requires curiosity. Great Budtenders continually build their cannabis knowledge, learn our products, understand the menu, & adapt as our technology, systems & industry evolve.

Requirements

High school diploma or equivalent - required
One or more years of work experience - required
Strong communication & interpersonal skills - required
Must be at least 21 years of age
Must pass all required background checks
Must remain eligible for state-required cannabis industry badging
Must maintain required licenses, certifications & trainings
Must remain compliant with all Company policies & applicable cannabis regulations
Must be able to work successfully in a fast-paced retail environment
Able to stand & move throughout the store for extended periods, including shifts of up to 10 hours
Able to lift & move up to 50 lbs
Able to bend, reach, crouch & move safely throughout the facility
Able to perform repetitive POS, cash-handling & inventory-related tasks

Nice To Haves

Retail, hospitality or customer-facing experience - preferred
Cannabis industry experience - preferred
Cash-handling experience - preferred
Experience using POS or other retail technology - preferred
Multilingual skills - a plus
Able to work outside in varying weather conditions when required
Comfortable working in a fast-paced, high-volume retail environment

Responsibilities

Welcome every guest with a friendly, professional & hospitality-driven approach
Guide guests through the retail experience & help them navigate available cannabis products
Listen to guest needs & preferences & provide appropriate product information
Maintain strong working knowledge of the products, brands & promotions available on the menu
Educate guests on product types, consumption methods, storage requirements & other Company-approved product information
Complete guest transactions accurately & efficiently through the point-of-sale system
Help maintain efficient guest flow during both high- & low-volume periods
Create positive interactions that build guest trust, loyalty & repeat business
Represent Bud's values & brand professionally during every guest interaction
Maintain current knowledge of cannabis products available on the menu
Build understanding of product categories, cannabinoids, consumption methods, storage requirements & other relevant product information
Participate in Company-required product education & training
Stay informed about new products, brands & Company promotions
Communicate cannabis information responsibly & within the scope of Company training
Never provide medical advice or make claims outside of approved product information
Dispense cannabis & cannabis products in strict accordance with Company procedures & applicable regulations
Accurately process transactions using the Company's POS system
Maintain responsibility for an assigned cash till when applicable
Accurately make change & follow all cash-handling procedures
Verify cash amounts & transaction records as required
Immediately report cash or transaction discrepancies to Retail Management
Maintain accuracy throughout the entire dispensing & sales process
Follow all Company policies, Standard Operating Procedures & applicable cannabis regulations
Maintain required knowledge of METRC & Company POS processes
Follow all age-verification & identification requirements
Help prevent sales to minors, theft & diversion
Maintain awareness of cannabis products & assigned inventory at all times
Immediately report compliance, security or safety concerns to Retail Management
Maintain guest privacy & confidentiality
Follow all security & emergency procedures
Maintain safety awareness throughout each shift
Maintain a clean, organized & guest-ready sales floor
Support opening & closing procedures as assigned
Assist with front desk, guest check-in or other guest-facing responsibilities as assigned
Monitor product levels on the sales floor & communicate replenishment needs
Assist with product labeling & stickering, restocking or other inventory-related tasks as directed
Maintain accuracy of assigned inventory
Complete assigned side work & operational tasks
Help prepare the store & sales floor for the next shift
Adapt to procedural & operational changes as communicated by Retail Management
Perform additional non-supervisory duties as assigned
Maintain the pick-up order & kiosk order flow, ensuring accurate & timely fulfillment for guests
Verify pick-up & kiosk orders for accuracy before releasing them to guests
Communicate fulfillment delays, issues or discrepancies to Retail Management
Work collaboratively with Budtenders, Lead Sales Associates, Inventory & Retail Management
Follow direction provided by Retail Management & Shift Supervisors
Communicate guest-flow, inventory, cash, technology or operational concerns promptly
Support teammates during high-volume periods
Contribute to a positive, respectful & inclusive work environment
Ask questions when expectations or procedures are unclear
Take accountability for mistakes & work collaboratively to resolve them
Use Company-approved technology & systems to complete sales, inventory, training & other assigned responsibilities accurately
Use approved AI tools, when appropriate, to support learning, organization & individual productivity
Leverage approved technology to strengthen product knowledge & better understand Company-provided information
Demonstrate curiosity & adaptability as new technology, systems & AI tools are introduced
Review AI-generated information for accuracy before relying on or using it
Never enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policy
Understand that AI & technology may support the role but do not replace Company training, approved product information, established procedures or management direction
Creates an exceptional & welcoming guest experience
Completes accurate, efficient & compliant cannabis transactions
Builds strong cannabis & product knowledge
Maintains cash & inventory accuracy
Follows all compliance, safety & security procedures
Communicates effectively with guests & teammates
Maintains a clean, organized & guest-ready environment
Demonstrates reliability, accountability & strong attention to detail
Adapts positively to new procedures, products & technology
Uses technology & AI responsibly to support learning & productivity
Contributes positively to the overall success of the store & team