Part-time Cannabis Advisor

Verano•Evanston, IL

1d•Onsite

About The Position

The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and, in some cases, patient record management. The role helps customers and patients navigate cannabis products and learn about their potential use as wellness products; employees do not provide medical advice. The position works in a retail environment and involves customer service, product education, point-of-sale transactions, inventory, and compliance duties.

Requirements

High school diploma or equivalent.
1–2 years of retail or hospitality experience.
Must be at least 21 years of age and comply with applicable local, state, and company regulations.
Must undergo a criminal background check and obtain appropriate state badging as directed by state ordinances.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local laws relating to the cannabis industry and safety regulations.
Ability to remain stationary, move and position oneself, communicate, and operate, prepare, place, and position objects, tools, or controls.
Ability to occasionally move packages weighing up to 20 pounds and stand for up to 90% of the time.
Normal-range hearing, with or without correction, and close-observation vision with the ability to adjust focus; requirements may be met with reasonable accommodation.

Responsibilities

Greet customers and patients with a positive attitude.
Advocate for cannabis customer care and help customers and patients navigate cannabis products and understand their potential wellness uses without providing medical advice.
Build rapport with regular patients and customers to encourage repeat business.
Work collaboratively in a fast-paced, dynamic retail environment.
Provide information about types, methods, and efficacy of cannabis products.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Maintain a clean, organized, and sanitized workstation and storefront.
Verify the accuracy of online orders before pickup.
Understand and apply compliance regulations required by local and state laws.
Stock, merchandise, and replenish displays of regulated and unregulated inventory.
Complete point-of-sale transactions and ensure the state-monitored inventory system, such as METRC or BioTrack, accurately updates available product quantities.
Perform other duties as assigned.