Candidate Experience Specialist - Contract

National Express•Warrenville, IL

9h•Onsite

About The Position

Summit School Services is seeking a Candidate Experience Specialist to manage the post-offer process for candidates, ensuring a smooth transition until all pre-employment qualifications are met. This role involves significant candidate communication, coordination with vendors and internal teams, and ensuring compliance with hiring standards. The company is committed to diversity, safety, and positive employee relations.

Requirements

Bachelor's degree in Human Resources or related field, or equivalent experience doing this or similar work
Previous experience in HR or a similar role.
Strong knowledge of federal, state, and company hiring criteria.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work in a fast-paced and high-volume environment.

Responsibilities

Serve as the primary point of contact for candidates in the post-offer process until all pre-employment qualifications are completed satisfactorily.
Ensure a seamless and speedy transition of candidates through the post-offer process.
Schedule pre-employment screening and answer candidate questions.
Manage high volume candidate communication via phone, email, and text.
Track candidate progress and communicate updates to various internal customers and stakeholders.
Ensure all phases of the pre-employment hiring process are successfully completed per company standards.
Evaluate and adjudicate applicant background checks requiring adjudication.
Work directly with vendors and vendor systems to track the status of background check progress.
Interface with operations leaders and field recruiters to interpret and explain background check results.
Participate in hiring process training to ensure knowledge of federal, state, and company hiring criteria.
Analyze pre-employment hiring data and make recommendations to operations partners.
Respond to CSC pre-employment hiring questions and resolve issues as appropriate.
Maintain accurate documentation and ensure compliance with company policies and procedures.
Manage candidate ‘status’ in multiple technologies to reflect progress.
Review all candidates in process each day.
Work to get all candidates ready to be hired in 14 days from their accepted offer.
Perform all other duties as assigned.