Candidate Experience Specialist

NBCUniversal•New York, NY

1d•Hybrid

About The Position

At NBCUniversal, we believe the candidate experience is a reflection of our culture—innovative, collaborative, and inclusive. As a Candidate Experience Specialist, you’ll be the face of NBCU for prospective talent, ensuring every interaction is seamless, professional, and memorable. In this role, you’ll serve as both a trusted advisor and a hands-on executor—providing consultative guidance to recruiters and hiring teams while confidently taking action within established processes to deliver an exceptional interview and candidate experience. This role is all about creating a world-class experience that mirrors the energy and creativity of our brand.

Requirements

3+ years in talent acquisition, guest relations, or similar role within Human Resources or Hospitality.
Ability to make autonomous, well-informed decisions based on established processes and protocols
Strong situational awareness and intuitive problem-solving skills
Ability to navigate ambiguous situations with confidence
Strong organizational and time-management abilities.
Excellent communication skills—both written and verbal.
Proficiency in scheduling tools, Microsoft Office Suite; ATS experience preferred.
Detail-oriented, proactive, and thrives in a fast-paced environment.

Responsibilities

Serve as the primary strategic partner for hiring teams; you’ll have ownership over the end‑to‑end candidate interview journey and be the primary point of contact for candidates
Independently shape communication approaches, set clear expectations, and ensure every interaction reflects NBCU’s commitment to transparency, professionalism, and brand alignment.
Architect interview processes across time zones and platforms, determining the ideal structure, sequencing, and format (panel, 1:1, virtual, onsite).
Provide informed recommendations to guide hiring teams and secure alignment on the optimal plan before execution.
Secure and prepare onsite spaces that ensure a welcome environment.
Oversee and direct the full candidate travel and onsite experience, designing itineraries that anticipate potential challenges and proactively solving issues before they arise.
Manage all onsite elements from technology readiness to hospitality, to deliver a polished, stress‑free experience end‑to‑end.
Serve as a trusted advisor to recruiters, hiring managers, and interviewers, offering perspective on best practices, accessibility considerations, and candidate engagement strategies.
Lead alignment across stakeholders and intervene to resolve conflicts with a solutions‑first mindset.
Uphold confidentiality and compliance standards.
Communicate and maintain clear process guidelines and escalation paths that enable candidate care issues to be resolved confidently and consistently.