Cancer Institute Oncology Program Access Coordinator - TGH Access Operations

Tampa General Hospital • Tampa, FL

19h • Onsite

About The Position

The Cancer Institute (CI) Oncology (ONC) Program Access Coordinator plays a critical role in ensuring timely, coordinated, and patient centered entry into care. This position is responsible for managing the end-to-end new patient intake process, including triaging appropriate services, medical record acquisition and validation, and appointment scheduling across multiple service lines. Working collaboratively with clinical teams, operational partners, and leadership, the role ensures that patients are appropriately scheduled for their initial consolation. They proactively identify and resolve barriers to access, mitigate delays, and support organizational goals related to referral to first contact, time to first appointment, patient experience, and operational efficacy. All duties are performed in alignment with the mission, vision, and values of Tampa General Hospital, with a strong emphasis on accuracy, service excellence, and patient experience.

Requirements

• Associate's degree General, Business, or Related Field
• Three (3) years of prior experience in healthcare access, patient intake, scheduling, or care coordination within an ambulatory, hospital or specialty clinic setting.
• Demonstrated experience working within complex, multi-service line environments, coordinating across clinical, administrative and operational teams.
• Working knowledge of insurance verification, benefits interpretation, and authorization processes, including collaboration with financial clearance teams.
• An equivalent combination of education/certification and realized competencies may be considered.

Responsibilities

• Provides advanced patient triage utilizing department specific clinical algorithms, collaborating seamlessly across all service lines to ensure appropriate prioritization and timely access to care.
• Proactively requests, obtains and validates external medical records, imaging, and pathology to ensure a complete and accurate clinical record prior to the initial appointment, exercising sound judgment to escalate variances that fall outside established guidelines.
• Performs comprehensive pre-registration and registration activities, ensuring demographic, insurance, and clinical data accuracy while scheduling appointments with appropriate visit types, resources, and attributes aligned to clinical and operational requirements.
• Manages, maintains and coordinates the end-to-end flow of patient materials, including imaging, laboratory results, pathology, and other critical documentation, ensuring readiness for all new patient consults.
• Tracks and audits the receipt of all required records, ensuring completion prior to the initial visit, and partners closely with clinical teams to triage delays, mitigate risks, and prevent disruption to the patient care continuum.
• Reviews insurance data, validates and enters information from the patient to ensure data accuracy.
• Schedules new patient appointments and consultations with a high degree of precision, balancing patient needs, provider availability, and clinic capacity to optimize access and throughput.
• Serves as a key point of resolution for patient and staff concerns, addressing issues promptly and professionally, and escalating to leaderships appropriate to ensure continuity of care and service excellence.
• Actively supports and drives organizational goals related to the patient journey, including Time to First Appointment, Patient Experience, Referral to First Contact, and First Call Resolution. Identifies operational and systematic barriers, collaborates with peers and leadership to develop solution, and contributes to continuous improvement initiatives that enhance access and care delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree