Cancer Center Scheduler - Radiation Oncology - Hopewell - Full-Time - DAYS

Capital Health (US)•Hopewell, NJ

11d•$19 - $23•Onsite

About The Position

Capital Health is seeking a Cancer Center Scheduler for Radiation Oncology at Hopewell. This is a full-time position with day shifts. The scheduler will collaborate with physician offices, hospital clinics, or directly with patients to schedule appointments, ensuring no resource conflicts. They will also gather and manage patient medical records, including prescriptions, demographics, financial information, and H&P, ensuring proper filing and scanning. The role involves performing all medical receptionist duties, such as greeting patients, answering phones, scheduling, checking patients in and out, and handling associated computer and paperwork. Additionally, the scheduler will coordinate follow-up care communication, ensure efficient patient flow, maintain positive working relationships, and coordinate inter-departmental services like pharmacy, lab, and diagnostic imaging. They will also arrange patient transportation and verify insurance precertification, authorization, and physician orders for billing accuracy. The position requires reviewing routine issues with supervisors, handling patient problems, and referring difficult situations appropriately. Communication with physicians' offices regarding treatment documentation, cancellations, and missed appointments is key, serving as a resource for referral processes. The scheduler will assist coworkers during busy periods and collaborate with physicians and supervisors on new program introductions and operational efficiency. Additional duties may be requested.

Requirements

High school diploma or GED.
Six months medical office or hospital setting experience.
Excellent communication, interpersonal and organizational skills.
Ability to problem solve and multi-task.
Able to multi-task and manage frequent interruptions.
Proficient computer skills.
Familiar with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Nice To Haves

Familiar with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Responsibilities

Collaborates with physician offices, hospital clinic or directly with patients to schedule Cancer Center patients, negotiating date and time, and avoiding resource conflicts.
Gathers patient’s complete medical records which may include prescriptions, patient demographics, financial information and H&P.
Oversees filing of information into medical records according to established protocol, preparation, and pulling and scanning medical records.
Performs all medical receptionist duties, including but not limited to, greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork associated with these functions.
Coordinates communication of follow-up care needs to patients and physician offices as appropriate.
Assures prompt patient service both on telephone and at front desk.
Oversees registration and checkout process and handling of medical records to assure efficient flow of patients through the office.
Maintains positive working relationships with all physician offices, hospital departments and outside vendors.
Coordinates inter-department services and resources (ie: pharmacy, lab diagnostic imaging for patients.
Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources.
Communicates with hospital transport and outside transportation resources to schedule patient transportation.
Verifies that insurance precertification and authorization is accurate and contains necessary codes.
Confirms that all physician orders are billable and contains necessary information (diagnostic code, CPT code or description, order date, frequency and physician signature).
Verifies benefit eligibility using a variety of online systems or by calling insurance company.
Reviews with supervisor routine issues, difficulties and unusual circumstances.
Handles promptly patient problems/complaints.
Refers difficult situations to supervisor and Director.
Communications with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or when they miss their appointment.
Is a resource for physician' offices on how to refer patients for treatment.
Demonstrates willingness to assist co-workers during periods of heightened patient activity.
Works in conjunction with physician(s) and Director/Supervisor to develop and implement a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.
Performs additional duties upon request.