CAN Case Review Specialist

State of Delaware•Dover, DE

About The Position

The Office of the Child Advocate (OCA), an agency within Delaware’s judicial branch, works to safeguard the welfare of children through advocacy, education, collaboration, and evaluation. The CAN Case Review Specialist is housed in OCA’s Policy and Training Division, within the Oversight Unit. The Oversight Unit’s CAN branch investigates and coordinates reviews of child deaths and near deaths resulting from child abuse and neglect, and supports the mission of the Child Protection Accountability Commission (CPAC). The specialist supports the CAN Panel by screening and monitoring referred cases, coordinating case reviews and monthly multidisciplinary meetings, maintaining confidential case records, and communicating with panel members. The role also contributes to identifying case trends and system gaps, supports CPAC committees and projects, and coordinates joint review-related activities with the Maternal and Child Death Review Commission.

Requirements

Experience using Word, Excel, Dropbox, Zoom, and Adobe.
Experience with administrative tasks, including drafting meeting minutes, confidential record reviews, invoice submissions, and detailed note-taking.
Knowledge of interpreting laws, rules, regulations, standards, policies, and procedures related to protecting clients’ health, safety, welfare, or rights.
Knowledge of legal support work, including maintaining case files, reviewing and filing legal or court documents, and using discovery methods.
Ability to communicate courteously and effectively, verbally and in writing.
Possession of a valid Delaware Class D driver’s license or equivalent.
Satisfactory criminal background and child protection registry checks are required as conditions of hire.
Direct deposit of paychecks is required.

Nice To Haves

Experience working with Delaware’s child welfare system.
Experience working with abused, neglected, exploited, or economically disadvantaged children or clients.
Bachelor’s degree preferred but not required.
Knowledge of child welfare systems, including child abuse and neglect investigations, multidisciplinary case reviews, and applicable policies and procedures.

Responsibilities

Screen and monitor cases referred to the CAN Panel by the Office of the Investigation Coordinator.
Enter and track referred cases in OCA’s data management system.
Submit subpoenas for medical records and coordinate with medical abstractors to ensure they receive necessary information.
Maintain electronic files for the CAN caseload and keep the CAN Review Schedule current.
Attend monthly CAN Panel review meetings.
Prepare and distribute the monthly CAN Panel meeting packet.
Coordinate attendance and scheduling of law enforcement agencies for review meetings.
Prepare and maintain accurate, comprehensive, and confidential minutes of monthly CAN Panel meetings, documenting discussions, findings, recommendations, and follow-up actions.
Communicate with and support CAN Panel members regarding monthly meeting needs.
Collect, analyze, and interpret CAN case data to help identify system gaps and trends and inform policy development and system improvement.
Support CPAC committees, workgroup meetings, and strategic projects through data analysis, policy input, and coordination with internal and external partners.
Prepare and assist with data collection and trend identification for CAN Steering Committee meetings.
Plan and coordinate the joint retreat between CPAC and the Maternal and Child Death Review Commission to discuss public findings or recommendations from child death and near-death reviews.