Campus Undergraduate Summer Internship Program - 2027 Product & Capabilities, Enterprise Shared Services- New York, NY

American Express • New York, NY

8d • Onsite

About The Position

The ESS Product & Capabilities internship provides broad exposure to teams that deliver products, platforms, reporting, governance, process improvement and technology enablement across ESS. The intern will support cross-functional priorities and explore practical applications of GenAI, intelligent automation and advanced analytics.

Requirements

• Currently enrolled in a full-time bachelor's degree program, with an anticipated graduation date between December 2027 and June 2028.
• Pursuing a degree in business, technology, data analytics, computer science, engineering, operations, risk management, or a related field.
• Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence.
• Strong analytical and problem-solving skills, with the ability to organize information and draw practical conclusions.
• Strong written and verbal communication skills and the ability to collaborate effectively with diverse teams.
• Ability to manage multiple priorities and deliver high-quality work with attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Coursework, projects or activities involving data, AI, automation, agile methods or digital products.
• Experience with Tableau, Power BI, ServiceNow, Archer or similar platforms.
• Ability to connect project work to broader business outcomes and adapt quickly to feedback.
• Interest in responsible innovation and the effective use of AI within strong governance and control practices.
• Demonstrated teamwork, integrity, and commitment to an inclusive environment.

Responsibilities

• Support multiple teams on cross-functional projects related to products & capabilities including coordinating across business, tech and end users.
• Assist with gathering and documenting business requirements, user needs, process flows and project updates and translating into technical requirements.
• Contribute to product and capability roadmaps, implementation activities, adoption efforts and performance measurement.
• Analyze data and prepare clear reports, presentations, dashboards, and insights for project teams and leaders.
• Identify and assess opportunities to use GenAI, intelligent automation, and advanced analytics to improve workflows and colleague experience.
• Partner with Technology and Business Teams to support the design, testing and rollout of secure, scalable solutions.
• Participate in process-improvement initiatives focused on driving solutions that enable productivity, efficiency, quality, risk and controls.
• Build relationships across a complex, matrixed organization and contribute thoughtful questions, ideas and a fresh perspective.

Benefits

• Broad exposure to several ESS teams and the services they provide across American Express.
• Experience working on real business challenges in product management, operations, technology, and transformation.
• Practical exposure to AI-enabled solutions, including GenAI and automation use cases in an enterprise environment.
• Opportunities to strengthen analytical, communication, collaboration, and presentation skills.
• Experience working with colleagues and stakeholders across functions in a global, regulated organization.
• Experience operating in Agile methodology

What This Job Offers

• Job Type: Full-time
• Career Level: Intern