Campus Store Manager

Slingshot LLC•Santa Monica, CA

5d•$40,000 - $65,000•Onsite

About The Position

The Campus Site Manager plays a vital role on our partners’ campuses. They are Slingshot employees, but we want them to be integrated into the campus community. A manager needs to be able to communicate with and foster relationships with leadership on campus while also serving students and faculty. We want managers to be the on-campus point of contact for anything related to course material. Managers are advocates on campus and the link between the school and our company. A manager’s job is busy with books, meetings, and student workers but there are ebbs and flows that follow the higher ed calendar. We have times where things are very busy and times that are quiet. Busy times like the start of terms will require longer than normal hours and additional availability based on the campus need. We are seeking candidates who excel in a fast-paced setting and can handle a heavy workload during peak seasons. During busy periods, managers are expected to lead a team in fulfilling hundreds of orders while consistently meeting daily targets. Our managers need to be focused on customer service but also have grit and a great problem-solving ability. We are looking for candidates who can see how and why the processes work while also paying attention to the small details of the daily operation. Successful managers thrive on relationships and like to have fun amidst chaos. Finally, the ideal candidate is open to learning, can think quickly, delegate, and take ownership of our campus operation.

Requirements

4 Year Degree
Ability to communicate with and foster relationships with campus leadership, students, and faculty.
Ability to be the on-campus point of contact for course materials.
Ability to excel in a fast-paced setting and handle a heavy workload during peak seasons.
Ability to lead a team in fulfilling hundreds of orders while consistently meeting daily targets during busy periods.
Focus on customer service, grit, and problem-solving ability.
Attention to detail in daily operations.
Openness to learning, quick thinking, delegation, and taking ownership.
Flexibility and adaptability in scheduling and function.

Nice To Haves

Experience in a management role within a campus store or similar environment.
Experience with textbook sales, gift and merchandise sales, and campus mail operations.
Experience operating and troubleshooting store-related services, equipment, and programs.
Experience with order processing, receiving textbooks, and general merchandise.
Experience interfacing with internal teams to improve operations.

Responsibilities

Setting a positive tone and being an example of service, hard work, and creative problem-solving in a way that builds rapport with customers.
Providing direction to the store team and performing the duties of any team members role in their absence.
Understanding the unique specifics of the institution, without compromising our core values of character, relationship, and innovation.
Overseeing the daily operations in textbook sales, gift and merchandise sales, as well as campus mail operations.
Maintaining store stock and appearance through creative displays and merchandising.
Operate and troubleshoot all store-related services, equipment, and programs.
Oversee and assist with processing order, receiving textbooks, and general merchandise.
Serve as onsite point of contact for SMC store staff on day-to-day Slingshot operations.
Interface with internal Slingshot team on constantly improving operations and ensuring smooth and efficient processes.