Campus Store Manager

Bellingham Technical College•Bellingham, WA

3d•Onsite

About The Position

Bellingham Technical College is seeking a Campus Store Manager to lead all aspects of our campus store, from merchandising and inventory management to e-commerce, budgeting, and team leadership. Join a collaborative campus community where your business expertise and commitment to outstanding service will make a meaningful impact on students, employees, and the college every day.

Requirements

Solid operational and management skills to independently run and operate a small business
Excellent customer service skills for internal users and collaboration with external partners
Proficient in writing documentation, either independently or using collaborative tools
Knowledge of marketing and recruitment techniques
Excellent customer services, coaching, communication and organizational skills
Ability to work independently and with minimal supervision
Accuracy in information delivery; maintain confidential information
Detailed oriented; gather and analyze information
Effective organizational skills, successful merchandising principles and techniques, including advertising and displays; principles and practices of retail management, training and supervision
Retail store inventory control processes and systems; methods and procedures used in the purchase of college bookstore textbooks and non-text items, including giftware and clothing
Record-keeping and inventory techniques; basic computer skills
Work alongside individuals of varied ethnicity, ages, backgrounds, and abilities in an inclusive and participatory manner
Facilitate and conduct workshops, and presentations
Work with various software packages including Microsoft Office 365 and database management
Ability to prioritize competing demands in a potentially stressful environment
Adapt readily to new challenges, processes and job responsibilities
Possess strong analytic and problem-solving capabilities
Display integrity and act with discretion by accessing individual or institutional information for a stated business purpose
Excellent time management skills with a proven ability to meet deadlines
Proficient with Microsoft Office Suite, point-of-sale system(s) and related data systems and software
Proficient in project management
Ability to pass a Washington State background check
High school diploma or GED certification
At least 4 years of experience in retail sales
At least 2 years of supervisory experience
At least 2 years experience managing current point-of-sale systems

Nice To Haves

Associate degree
More than 4 years of experience in retail sales
Experience with BookLog point-of-sale system and/or two or more years of managing a point-of-sale system
More than 2 years of supervisory experience
Experience working in higher education and/or career and technical education

Responsibilities

Under the general direction of the Vice President of Administrative Services (VPAS), the Campus Store Manager is responsible for day-to-day store activities, initiates procedures for approval, purchases books, supplies, materials, and/or equipment for and maintains appropriate inventory levels; supervises day to day activities of bookstore personnel.
Monitors store inventory and determines when to initiate purchases in accordance with bookstore procedures and coordinates merchandise flow through departments.
Works collaboratively with other campus departments in providing service to a diverse population.
Directs and plans operations of the bookstore to provide services to students and employees
Manages the purchase of textbooks, other books, various categories of general merchandise, operating equipment and related supplies for resale.
Establishes correct margin schedules to cover costs of operation and needs of the College for revenue from enterprise operations
Analyzes and assists with the development of departmental budgets, inventory levels and marketing strategies with respect to profit goals and objectives
Reviews financial statements for the department and reports to the VPAS with recommendations regarding purchases, expenses, and management of inventory
Determine selling price of goods sold in bookstore(s) within established policies and regarding profit goals and objectives
Initiates procedures and methods used in ordering, receiving, storing, issuing, returning, and accounting for supplies, and materials, books, and equipment in the retail operation; coordinate textbook returns and sell back over-supply
Research new supply sources; locates, interviews and select vendors and suppliers; provides information on purchasing procedures; recommends improvements and/or changes in systems
Oversee bookstore computer systems/point-of-sale (POS) system to ensure proper integration of software program and upgrades to existing equipment
Confers with college employees; develops order requirements; makes retail forecasts; and initiates orders
Plans and coordinates displays, store arrangements, and advertising with seasonal changes, special sales and new merchandise
Maintains eCommerce site through designated content management systems (CMS) as made available through website designers
Ensures adequate security of facilities, stock and cash in department; acts with authority in the absence of supervisor
Maintains positive relations with students, and employees to enhance public relations and further the effectiveness of the campus store
Perform duties as assigned
Interviews and recommend selection of applicants, trains new employees, coordinates and schedules work
Conducts annual performance evaluations and recommends disciplinary action

Benefits

8 hours per month of sick leave
16 starting at hours per month of vacation leave
24 hours of personal leave per calendar year
12 paid state/college holidays per calendar year
Washington State insurance package including selecting one of: 6 medical options, 3 dental plan options, 3 vision plan options
life insurance
long-term disability
Retirement benefits package including one of: TIAA Stare Board Retirement Plan (SBRP), Public Employees Retirement System (PERS) Plan 3
Two voluntary investment (not matched) programs: TIAA (403b), State Deferred Compensation (457) plan
Medical Flexible Spending plan
Limited Purpose Flexible Spending plan
Health Savings Account
Dependent Care Assistance
Discounts for automobile and homeowner insurance
Employee Assistance Program (EAP)
Up to 21 days of military leave
Up to 5 days of paid bereavement leave
Paid civil/jury duty
Bereavement leave
Ability to participate in a shared leave program