Campus Store Manager - Customer Service Specialist Intermediate

Minnesota State Colleges and Universities•Alexandria, VA

22h•$21 - $29•Onsite

About The Position

Manage campus store operations to provide efficient retail services, support campus purchasing needs, and maintain financially sustainable operations that serve students, employees, and campus departments. This position is responsible for retail merchandising, food and beverage sales, procurement support, point-of-sale operations, financial reconciliation, and supervision of student employees while ensuring compliance with institutional procedures, branding standards, and customer service expectations.

Requirements

Ability to fluently communicate, read, understand, and respond to a variety of communications, such as customers’ questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists and ability to manage and address customers’, clients, and co-workers’ concerns tactfully and thoroughly and promptly respond to customer and supplier inquiries about order status, changes, or cancellations.
Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper form, and free from spelling errors.
Skill in using computerized inventory management software systems and applications to maintain an accurate inventory.
Ability to accurately input, verify, and edit electronic data and check input and output data for completeness, accuracy, and discrepancies.
Skill in Math sufficient to: calculate, review, and reconcile financial data.
Possession of a valid and applicable Class D (basic) driver’s license.
Ability to move or transport items weighing up to 25 pounds on a regular basis.

Nice To Haves

One year of experience managing retail operations and/or food or beverage retail operations.
Demonstrated knowledge of merchandising principles, product selection, pricing strategies, and inventory control.
Experience operating and maintaining point-of-sale (POS) systems, including inventory tracking and reporting.
Strong organizational and planning skills in order to identify priorities and meet timelines with limited supervision.
Experience with purchasing, sourcing, and vendor coordination for supplies, apparel, or specialty merchandise.
Ability to manage a work area by planning, organizing, administering, and directing the work of other temporary and student workers.

Responsibilities

Manage campus store operations
Provide efficient retail services
Support campus purchasing needs
Maintain financially sustainable operations
Retail merchandising
Food and beverage sales
Procurement support
Point-of-sale operations
Financial reconciliation
Supervision of student employees
Ensuring compliance with institutional procedures
Ensuring compliance with branding standards
Ensuring compliance with customer service expectations

Benefits

11 paid Holidays
Vacation Time
Sick Time
six weeks of Paid Parental Leave
low cost medical and dental insurance with low deductibles ($250 - $1500)
a Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
pre-tax medical and dental expense (with roll-over option) and dependent care accounts
employer paid life insurance
short and long term disability
professional development and a tuition waiver program for employees and their dependents