Temporary Campus Service Manager

University of Chicago•Hyde Park, VT

42d•$40 - $46•Onsite

About The Position

Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors and visitors. Job Summary: Reporting to the Director, Building Trades under limited supervision, the Temporary Campus Services Manager manages contracted services which include pest control, elevator maintenance and inspections, recycling and refuse collection, window washing, handheld radios, uniforms, and custodial services through vendors with 225+ outsourced FTEs. These activities include, negotiating service contracts, supervising exempt and union employees, managing operational budgets, scheduling and planning work, assuring quality of work, and effectively communicating and coordinating with customers, department managers, as well as Facilities Services staff.

Requirements

Ability to read and interpret documents such as contracts, blueprints, safety rules, operating and maintenance instructions, and procedure manuals.
Read and interpret the City of Chicago Building codes, International Building Codes, and OSHA requirements.
Ability to write routine reports and correspondence.
Ability to communicate effectively in writing or speaking to customers, vendors, and employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure relevant to the job.
Ability to calculate figures and amounts such as proportions percentages, area, circumference, and volume.
High School Diploma or GED equivalent from an accredited institution, required.
Minimum of six years related experience, required.
Valid driver’s license with the ability to pass a motor vehicle background check, required.
Knowledge and understanding of modern maintenance management techniques.
Strong comprehensive management skills and techniques.
Strong planning and scheduling skills.
Strong customer service orientation.
Demonstrated oral and written communication skills with trades personnel, professionals, faculty, students, staff, and administrators.
Demonstrated ability to produce quality work at a fast pace.
Coordinate multiple tasks concurrently with excellent follow-up.
Problem-solving and conflict resolution skills.
The ability to think creatively while working independently with an attention to detail.
Must complete Human Resources training classes, 5200 Series, and Stress Management within one year of hire.
Maintains technical expertise by attending educational programs and reading technical publications.
Mobility and agility necessary to climb stairs and ladders, capable of high-altitude work, capable of working in restricted spaces.
Ability to move around campus to inspect buildings.
Ability to work in extreme temperatures.
Must have mechanical aptitude and manual dexterity and be physically capable of strenuous activity over extended periods of time.
Keyboarding, stooping to reach files and light lifting.

Nice To Haves

Associate degree, preferred.
Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area, preferred.
Proactively identifies substandard conditions and services and recommends corrective actions, preferred.
Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors, preferred.

Responsibilities

Manages the activity of contracted services.
Responsible for monitoring, interpreting, and enforcing the terms and conditions of assigned contracts.
Has frequent contact with service providers and clients and manages Service Level Agreements (SLA) with clients.
First line management of contract services includes, but is not limited to: Meeting with key facility customers on a regular basis.
Solicit customer feed back regarding delivery and quality of service.
Serve as the primary contact between vendors and customers on a broad range of issues.
Performing periodic inspections, both announced and unannounced.
Oversee quality control/assurance.
Compiling and disseminating reports of findings, corrective action and recommendations.
Manage other related services, including: Entrance walk off mats cleaning and replacement.
Coordinating with event planners and assist in scheduling contracted services for events across campus.
Schedule project cleaning services.
Manage exempt and union staff.
Entails prioritizing and scheduling work assignments (daily management and long-range planning), inspecting work for quality and completion, and coordinating emergency and urgent work.
Understand the administrative processes of good management including: Human Resources (mentoring and disciplinary practices; reviewing and approving timecards and paid time off; filing accident reports, organizing and directing continuous and consistent training programs for reporting staff, etc.)
Procurement and Inventory (ordering and stocking of services, materials, and equipment).
Effectively using and supporting University policies and standard operating procedures.
Developing and using performance measurement tools to improve processes.
Effectively using computer technology (desk top applications, computerized maintenance management system, Financial Accounting System, etc.).
Assists in the preparation and subsequent management of operating budgets, alterations and repair budgets, and capital budgets, where appropriate.
Coordinating and cooperating with other Shops, Client Services Managers, and Project Management on multi-shop assignments and reviewing major renovation projects.
Work with architects, contractors, and building users, when renovations or major systems repairs occur to ensure that this work is done in a safe and efficient manner.
Effective and timely communication, whether verbal or written, with customers, vendors, and Facilities Services’ staff.
Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular periods when needed.
Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
Proactively identifies substandard conditions and services and recommends corrective actions.
Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
Other duties as assigned.