Campus Security Manager

Compass Datacenters•Leesburg, VA

10d

About The Position

The Campus Security Manager is responsible for the security and compliance management of all Compass Datacenters facilities within the assigned region. The manager ensures the maintenance of a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures and by managing the security team. This role communicates and manages departmental objectives, policies, and programs; motivates, coaches, and fosters teamwork; and directs and evaluates employees to ensure quality control and service levels are maximized. The Campus Security Manager is accountable for overall campus security, handling escalations, and monitoring operational statistics. The role works closely with the Compass Operations team, which is responsible for mission-critical facility equipment, installations, and customer services. The manager also interfaces with clients on security-related matters, including participating in regularly scheduled internal and client meetings and serving as an escalation point for external security inquiries.

Requirements

Technical knowledge (including implementation, maintenance, and troubleshooting) of CCTV, access control systems
Working knowledge of – Windows, MS Word, Excel
Strong interpersonal skills for effective interaction with employees, clients & third parties
Good verbal and written communication skills
Ability to create and interpret technical documents and reports
Superior analytical and problem-solving skills
Strong organization and time management skills
Strong focus on compliance
Ability to propel and maintain cross functional resources and relationships with internal and external customers
Ability to work effectively with senior managers and third-party vendors, demonstrating a comfort level to persuade, influence and negotiate.
Self-motivated and results oriented, able to work with minimal supervision
Excels with ambiguous situations as an opportunity to show leadership.

Responsibilities

Lead local security staff in daily operations
Resolve escalated internal and external complaints, tickets and requests.
Identify delinquent issues requiring escalations to security leadership
Foster intra and inter team communication and continuous improvement
Helps coordinate all security compliance activities–including 3rd party compliance audits (SOC, ISO, etc.)
Coordinate security operations or activities with public law enforcement, fire and other agencies in their respective regions
Ensure all change management activities are conducted as required at the local site
Responsible for reporting various security documents on a weekly, monthly, quarterly and annual basis (such as incident reports, proposals, and tactical or strategic initiatives)
Oversee training, onboarding and policy/process/procedure documentation related to security at the site level.
POC for security related vendors on project and support related items
Enforce security policy standards, including regular reviews and required modifications to all related policies and procedures
Accountable for security incident management
Foster relationship with client’s security Team Management
Consistently monitor and evaluate the departmental operations in search of methods/tools to optimize security operations
Drive training requirements of all existing and new employees and ensure all employees are fully trained and well informed on products/services, policies and procedure to meet performance expectations
Metrics reporting /analysis- follow up, training, change communication, employee feedback/coaching, procedure /system implementation
Ensure adequate staff available to meet the business needs and identify recruitment needs, as required
Provide feedback on 3 rd party staffing vendors to included effective suggestions, constructive and positive feedback on performance
On call for all emergencies
Ensure SLA compliance
Shephard Security Culture throughout the Campus
Collaborate with the project managers and contribute to projects as required
Onsite management representative for Security Officers
Document/update security policy, process, and procedures
QA of all customer implementation and support operations
Contribute to the Compass Health and Safety Team
Support facility construction or expansion activities on security items
Required to visit all locations within their region regularly (Travel required: 10%)