Campus Retail Team Lead - Nassau CC Bookstore

Follett•Garden City, NY

1d•$20 - $22

About The Position

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager in overseeing store operations. You will drive results through sales growth and deliver brand and operational excellence by ensuring the team provides an engaging customer service experience. You will mentor and develop team members, monitor financial metrics and store performance, and support overall store operations. You are expected to demonstrate Follett’s values and strategic core competencies and maintain availability that meets business needs.

Requirements

Associate's degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer-service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
General computer skills.
Maintain availability that meets business needs.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and adjust goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance cash drawers, prepare bank deposits, and complete daily opening and closing activities.
Maintain inventory control according to store procedures.
Keep store areas neat, clean, and organized.
Perform shipping and receiving duties.
Set the sales floor to meet visual merchandising standards for General Merchandise and Course Materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
Review and approve store markups, markdowns, and write-offs within company guidelines when applicable.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise team members, including full-time, part-time, and temporary or seasonal staff.
Train and coach team members on company and store standards.
Ensure team members follow company and store policies, procedures, and standards.
Complete onboarding procedures for new hires.
Schedule team members within the store's operating budget.
Provide team-member coverage during breaks, lunches, vacations, and peak seasonal periods.
Help create and maintain a customer-service culture focused on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as point-of-sale email collection.
Maintain service-level agreements for OMS orders.
Review customer feedback provided by store leadership and proactively address it with solutions.
Communicate and partner with the campus about day-to-day store operations.
Facilitate campus events.
Perform other duties as assigned to support general store operations.