Campus Receptionist

Aviation Institute of Maintenance•Manassas, VA

4d•Onsite

About The Position

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Requirements

High School Diploma or GED, or equivalent professional experience.
Ability to thrive in a fast-paced, performance-driven, and compliance-oriented educational environment.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and work effectively under pressure.
High level of integrity, professionalism, and strong work ethic.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Self-motivated with effective problem-solving abilities.
Ability to work independently and collaboratively within a team environment.
Proficiency in Microsoft Office applications, including: Word Excel Outlook SharePoint Teams
Flexibility to work outside of regular business hours as needed.

Nice To Haves

Previous receptionist or front desk experience.
Experience operating a multi-line telephone system.
Prior experience in a college admissions or higher education environment.
CampusNexus experience.

Responsibilities

Greet and assist campus visitors, providing information and directing them to the appropriate departments or services.
Serve as the primary point of contact for incoming calls, responding to inquiries and routing calls appropriately.
Provide exceptional customer service while acting as a liaison between students, visitors, faculty, and staff.
Support the Admissions Department with electronic and hardcopy documentation, ensuring accuracy and timely processing.
Enter and manage inquiries in CampusNexus using the Quick Lead method or Inquiry Folder.
Conduct daily audits of inquiries using the Lead Master Listing Summary Report and distribute findings to the Director of Admissions.
Maintain lead return records and assist with lead distribution and follow-up on missed appointments.
Generate daily activity reports detailing interviews and financial aid appointments.
Provide administrative support to faculty and staff as needed.
Assist with special projects and additional duties as assigned by the Director of Admissions.