Campus Operations Manager

Boeing•Miami, FL

1d•$118,150 - $159,850

About The Position

Campus Operations Manager Company: The Boeing Company Boeing Global Services (BGS) Miami campus is seeking a Campus Operations Manager to lead cross-functional projects across Guest Services, Logistics, Quality, Global Trade Control, Security and various internal stakeholders. This first-line leader will own project planning and execution from initiation through post-completion, ensuring deliverables meet scope, schedule, quality, and constraint requirements. Serving as first-line operational lead and expert for suppliers, partners, and external regulatory agencies like Transportation Security Administration, the manager will also act as the campus process-improvement lead for cost reductions. The manager will be responsible for security and customer service scheduling coverage for 24-hour operations. This role requires building and sustaining collaborative relationships with customers, stakeholders, peers, and direct reports, and a clear understanding of organizational operations to achieve objectives. The manager will recruit, mentor, develop, and manage performance for a team of employees and contractors.

Requirements

Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
3+ years’ program management experience
3+ years’ experience with process improvement experience with measurable cost or efficiency gains.
Project Management Certificate

Nice To Haves

Bachelor’s degree or Higher
Transportation Security experience

Responsibilities

Lead day-to-day campus operations for the Miami campus, owning planning and execution of cross‑functional projects spanning Guest Services, Logistics, Quality, Global Trade Control, Security, and other internal stakeholders.
Serve as the first‑line operational lead and system sponsor for campus systems requiring manager‑level authority (e.g., STAR, NBAR, SAP, SQIS, MARS), including onboarding and account lifecycle management for locally employed non‑Boeing staff and contractors.
Manage visa requirements: develop customer education materials, own process changes, and coordinate with HR/Immigration to ensure compliant student/visitor tracking.
Sponsor and coordinate onboarding, asset entitlement, and local payroll/contractor integrations for DPS and other long‑term partners; maintain accurate asset/inventory records and perform periodic reconciliation.
Build and sustain collaborative relationships with customers, partners, regulatory agencies (e.g., TSA), and internal stakeholders to ensure operational readiness and compliance.
Oversee security and customer service scheduling to ensure 24/7 coverage; optimize staffing models and create escalation procedures for off‑hour events.
Act as campus point person for an upcoming H&M customer partnership: lead cross‑functional transition planning, readiness assessments, and continuous communication to meet partnership deliverables.
Own process improvement initiatives focused on cost reduction, operational efficiency, and measurable KPIs; drive root‑cause analysis and implement corrective actions.
Recruit, mentor, develop, and manage performance for a team of 4–6 direct employees plus 4–6 contractors/purchase‑service staff (total 8–12), including workforce planning, performance management, and development plans.
Maintain operational documentation, SOPs, and compliance artifacts; prepare regular status reports for campus leadership and stakeholders.
Ensure campus readiness for audits and inspections; coordinate responses and corrective actions with functional owners.