Campus Lead, Residential Treatment

The Ridge RTC•Milton, NH

12h•Onsite

About The Position

About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters. Job Summary Reports to the Program Director, works collaboratively with Program Managers, Dorm Leads, Clinical Assistants, Training Supervisor, Human Resources, Intake/Discharge Team, Nursing, Facilities, and Clinical team to support optimal program operations.

Requirements

High school diploma or equivalent.
Experience working with individuals with mental health diagnoses.
Experience working in management or supervisory level role in a residential facility.
Education, training, or work/volunteer experience with adolescents.
Valid driver's license with clean driving records and current auto insurance.
Current CPI certification or applicable crisis training and/or education.
Water Safety certification.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Strategically utilizes staff throughout the facility based on their strengths and needs.
Provides on-the-floor training and supervision for staff.
Maintains contact with all pods throughout shift and responds to requests for support.
Communicates all staff concerns to program management team
Demonstrates alignment with Ridge NH leadership team and models professionalism
Operates as a “culture keeper”, providing coaching and development to staff regarding professional conduct as a team.
Responds to critical events, client crises, and requests for support in a timely manner.
Models CPI aligned de-escalation strategies
Completes all critical incident reports in 24 hours
Provides communication to external stakeholders on critical events within 24 hours.
Identifies and provides solutions to teams managing recurring incidents and elevates any continued concerns to program management.
Ensures adherence to emergency operating procedures
Ensures that the facility remains in ratio (1:4) and that staff scheduled on shift are supported.
Conducts searches for all dorms randomly and as needed for safety risks.
Assigns staff and provides coaching and oversight on 1:1 supervision and documentation.
Provides on the floor coaching regarding head counts, environment scanning, and zoning.
Is present during all times of transition.
Manages accuracy of all spreadsheets (dorm chart), as well as the EHR for occupancy.
Collaborates with clinical team to support assessments and de-escalation.
Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes.
Collaborates with Training supervisor to support onboarding and training for new hires.
Communicates all areas where further training is required to program management
Elevates employee concerns to human resources and program management team