Campus Concierge

Universities of Wisconsin • Kenosha, WI

9d • Onsite

About The Position

This position involves providing assistance and information to students, staff, faculty, and the public within the Student Center. Responsibilities include answering questions, managing inquiries via various communication channels, maintaining organized resources, and utilizing specific technology for transactions and identification card production. The role also requires participation in mandatory trainings for professional and personal development.

Requirements

• Must possess skills for MS Excel and Word.
• Must have a minimum cumulative grade point average of 2.50 and have 6 non-audit credits.
• Be available to work 6-12 hours per week.
• Flexible hours and willingness to help with timely deadlines.
• Gave excellent customer service and telephone skills.
• Possess good problem-solving skills and be able to determine priorities.
• Positive attitude is a must along with willingness to learn, take responsibility and taking initiative.
• Adhere to Student Employee Handbook uniform dress policy and attend mandatory trainings.

Nice To Haves

• Cashing handling experience preferred and the ability to grasp technology and use effectively.

Responsibilities

• Answering questions and giving directions regarding events, campus services, programs, account management, lockers, and lost and found items.
• Manage money daily and responsible for accurate count of register drawer.
• Training includes but is not limited to: proficient and competent in hazard & bodily fluid clean up procedures, mandatory reporting, general fire and emergency protocol.
• Interact and communicate effectively with students, staff, faculty, customers and the public via telephone, email and in person on a daily basis by answering their questions, listening to their concerns, and making appropriate referrals.
• Keep brochure racks up to date and organized so that resources are available for guests and be able to find easily.
• Ability to use a Point of Sale device for purchases of tickets, dining plans, and account management, along with production of university identification cards in TruCredentials.
• Ability to locate information and resources from the university website for guest inquiries.
• Attendance at unit and campus trainings for both develop professional and personal skill development.

Benefits

• Criminal background check in accordance with the Wisconsin Fair Employment Act.
• References will be asked to answer questions regarding sexual violence and sexual harassment.
• Reasonable accommodation for qualified applicants with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed