Campus Computer Technician - IDEA Hope (Immediate Opening)

IDEA Public Schools • Tampa, FL

7d • Onsite

About The Position

The Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as a technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

Requirements

• High School Diploma Required
• Two years of technical support experience
• Knowledge of computer hardware and software applications
• Ability to analyze and resolve computer hardware and software problems
• Knowledge of technologies available for use in instructional setting
• Ability to repair computer and technology equipment
• Strong organizational, communication, and interpersonal skills

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Facilitate Technology Operations requests and initiatives at assigned locations.
• Provide technical support and expertise on site as a technology liaison.
• Support and maintain technology equipment.
• Assist with campus issues.
• Work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.
• Offer expertise, solutions, and technology advice to campus partners.
• Work with Assistant Principals of Operations to support instruction through highly functional campus technology.
• Complete Helpdesk tickets within 48 hours, with 40% completed remotely.
• Communicate with clients within 24 hours about repairs.
• Partner with Helpdesk manager on reporting to identify and track goals and trends.
• Complete standard tickets on time and follow up with customers.
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
• Offer technology quotes and solutions for assigned campuses.
• Ensure 90% customer satisfaction on Zendesk tickets.
• Ensure every ticket completed is bookended with communication with customer.
• Educate end users after a job is complete to further knowledge and best practices.
• Check back with customer to ensure reliability after service.
• Ensure 100% of schools are safe and operational one week before FDOS.
• Outline and schedule major tasks and milestones to track progress at each site.
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution.
• Escalate major and minor risks to relevant actors.
• Achieve a proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS.
• Lead Information Security and Privacy practices at the campuses.
• Build a strong security culture at each campus through risk management, education, and deterrence.
• Practice and share best practices around proper use of technology.
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches.
• Ensure 100% of Campus Operating Projects are completed on time based on Campus Playbook.
• Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY.
• Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

Benefits

• Hourly rate ranging between $20.34 for 0 years of experience and $25.42
• Eligible for a performance bonus based on team performance and goal attainment
• Comprehensive benefits plan, covering the majority of the employee premium for the base medical plan
• Subsidizing the majority of costs for a spouse/domestic partner and children
• Up to 8 weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation (Paid Family Leave)
• Up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year (Tuition Reimbursement)
• 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services at no cost (Employer-Paid Mental/Behavioral Health)
• Dental and vision plans
• Disability insurance
• Life insurance
• Parenting benefits
• Generous vacation time
• Referral bonuses
• Professional development
• Relocation allowance may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED