Campus Computer Technician - IDEA Victory (Immediate Opening)

IDEA Public Schools•Tampa, FL

3d•Onsite

About The Position

Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

Requirements

High School Diploma Required
Two years of technical support experience
Knowledge of computer hardware and software applications
Ability to analyze and resolve computer hardware and software problems
Knowledge of technologies available for use in instructional setting
Ability to repair computer and technology equipment
Strong organizational, communication, and interpersonal skills
Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
Has demonstrated effective outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Works with urgency and purpose to drive student outcomes
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students

Nice To Haves

Bachelor’s Degree Preferred

Responsibilities

Facilitate Technology Operations requests and initiatives at assigned locations.
Act as a technology liaison from the Technology Operations department to campus staff.
Provide technical support and expertise on site.
Support and maintain technology equipment.
Assist with campus issues.
Work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.
Offer expertise, solutions, and technology advice to campus partners.
Work with Assistant Principals of Operations to support instruction through highly functional campus technology.
Complete Helpdesk tickets within 48 hours, with 40% completed remotely.
Communicate with all clients within 24 hours about repairs.
Partner with Helpdesk manager on reporting to identify and track goals and trends.
Complete standard tickets on time and follow up with customers.
Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
Offer technology quotes and solutions for assigned campuses.
Ensure 90% customer satisfaction on Zendesk tickets.
Ensure every ticket completed is bookended with communication with customer.
Educate end users after a job is complete to further knowledge and best practices.
Check back with customer to ensure reliability after service.
Ensure 100% of schools are safe and operational one week before FDOS.
Outline and schedule major tasks and milestones to track progress at each site.
Coordinate with campus and central office stakeholders to ensure all dependencies are managed for proper execution.
Escalate major and minor risks to relevant actors.
Achieve a proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS.
Lead Information Security and Privacy practices at the campuses.
Build a strong security culture at each campus through risk management, education, and deterrence.
Practice and share best practices around proper use of technology.
Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches.
Ensure 100% of Campus Operating Projects are completed on time based on Campus Playbook.
Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY.
Manage time between tasks and projects and collaborate with APOs, Key Stakeholders and Regional Lead Tech.

Benefits

Hourly rate ranging between $20.34 for 0 years of experience and $25.42
Performance bonus based on team performance and goal attainment
Comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children
Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
Dental and vision plans
Disability
Life insurance
Parenting benefits
Generous vacation time
Referral bonuses
Professional development
Relocation allowance to defray the cost of moving for this role, if applicable.