Campground Fan Ambassador - The Gorge Amp.
About The Position
WHO ARE WE? The Gorge Amphitheatre is one of the most iconic outdoor music venues in the world. Located above the Columbia River in Central Washington, The Gorge hosts some of the largest concerts and festivals in North America, welcoming tens of thousands of fans each show day from across the region and around the globe. The Gorge is operated by Live Nation Entertainment, the world’s leading live entertainment company. Live Nation brings together global leaders in live music, ticketing, and artist touring, producing tens of thousands of concerts and festivals each year for artists and fans worldwide. At The Gorge, that global scale meets a uniquely demanding local operation. Our events require coordination across venue operations, campgrounds, parking, guest services, safety teams, and production—all in a large, outdoor environment with long show days and high expectations. WHY WORK AT THE GORGE? Working at The Gorge means being part of a team that delivers world-class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night. As part of Live Nation’s Concerts Division, team members at The Gorge are connected to a larger network of venues and tours across the country. Live Nation is proud to be a Great Place to Work® certified company and recognized by People Magazine as one of the “50 Companies That Care.” We are committed to fostering an inclusive, respectful, and high-performance workplace where people can grow, contribute, and take pride in their work. Live music is what brings us together—but professionalism, accountability, and teamwork are what make The Gorge successful. THE JOB The Fan Ambassador is a front-line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.
Requirements
- Strong customer service and communication skills
- Friendly, outgoing, and approachable demeanor
- Ability to remain calm and professional in high-energy or stressful situations
- Reliable, punctual, and team-oriented
- Comfortable working outdoors in varying weather conditions
- Ability to stand and walk for extended periods of time
Nice To Haves
- Previous experience in customer service, hospitality, or events
- Experience handling guest concerns or conflict resolution
- Knowledge of the campground or event environment
Responsibilities
- Serve as a friendly and approachable point of contact for all campground guests
- Greet guests upon arrival and throughout the campground with a positive attitude
- Provide accurate information regarding campground rules, amenities, schedules, and event details
- Assist with wayfinding and directing guests to campsites, facilities, and key locations
- Proactively walk assigned areas to engage with guests and identify needs or concerns
- Monitor campground areas for safety, cleanliness, and compliance with campground policies
- De-escalate minor guest concerns and escalate issues to supervisors when necessary
- Support campground operations as needed, including light cleaning, restocking, or assisting other teams
- Encourage a respectful, inclusive, and fun environment for all guests
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
