Campground Attendant

Leisure Hotels LLC • Elko, NV

4d

About The Position

The Campground Attendant is the first point of contact for guests at Ironhorse RV Park and plays a central role in delivering a welcoming, efficient, and professional experience from arrival through departure. Under the direction of the Park Manager, this position is responsible for all front desk operations including reservations, check-in/check-out, guest communications, and site assignments. This role mirrors the Guest Services Agent (GSA) function found in traditional hotel environments and requires a hospitality-first mindset combined with basic administrative competency.

Requirements

• Strong customer service skills with the ability to remain calm, professional, and solution-oriented under pressure
• Clear verbal and written communication skills; ability to interact confidently with a diverse guest population
• Basic computer literacy; comfort learning and operating a property management or reservation system
• Ability to handle cash transactions accurately and maintain accountability for a cash drawer
• Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays
• High school diploma or equivalent required

Nice To Haves

• Prior experience in hotel front desk, guest services, or hospitality operations (GSA, front office, reservation agent, etc.)
• Familiarity with RV park operations, campground management software, or similar PMS platforms
• Bilingual (English/Spanish) a plus

Responsibilities

• Greet all incoming guests with a professional and friendly demeanor; serve as the primary point of contact for the duration of the guest's stay
• Execute check-in and check-out procedures accurately, including site assignment, fee collection, and documentation
• Manage reservations via the property management system (PMS); process new bookings, modifications, and cancellations
• Handle guest inquiries by phone, email, and in-person regarding availability, rates, park amenities, and local area information
• Issue and reconcile daily cash drawer; process payments by cash, credit card, and other accepted methods
• Maintain accurate guest records and reservation data within the PMS
• Communicate and consistently enforce park policies, quiet hours, and site-use guidelines in a respectful and professional manner
• Monitor arrivals and ensure site assignments align with reservation type (RV length, hookup requirements, pet policy, etc.)
• Report and escalate unresolved guest conduct issues or policy violations to the Park Manager
• Perform general office functions including filing, data entry, printing, and daily shift reporting
• Maintain a clean, organized, and professional front desk and lobby area at all times
• Complete shift checklists and hand-off communications to ensure continuity between shifts
• Assist with preparation of daily occupancy summaries and other basic operational reports as directed
• Conduct periodic walkthroughs of the property to ensure cleanliness, order, and guest readiness
• Report maintenance concerns, equipment malfunctions, or grounds issues to the appropriate department
• Support light housekeeping or grounds tasks during low-traffic periods or as directed by management

Benefits

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees