Campaign Manager

T-Mobile • Bellevue, WA

2d

About The Position

This position is responsible for the development and execution of CRM campaigns to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore, in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness.

Requirements

• Bachelor's Degree in Business or related field.
• 4-7 years Research build experience and training experience.
• 2-4 years Project Management experience (has led small to medium sized projects including multiple simultaneous)
• 2-4 years’ Experience in leading CRM campaigns on vendor or client side.
• 2-4 years Wireless cable or subscriber-based confirmed experience leading or developing CRM programs.
• Experience in relations management with external vendors and agencies.
• Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis.
• CRM Project Management
• Analytics
• Presentations
• Communication
• Relationship Management
• Branding Analysis
• Customer Relationship Management
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Plans, builds and lead CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web) including accountability for efficient execution on time and on budget. This includes receiving strategic direction from business partners and building out recommended campaigns (how and how often to contact customers) to support the strategic goal.
• Reviews concept briefings with requestors, performs feasibility studies and aligns schedule and timelines across different collaborator groups.
• Liaison between the internal collaborators and the reporting teams.
• Regularly communicates campaign impact and recommendations to internal collaborators and management.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees