Campaign Manager

T-Mobile•Bellevue, WA

15h•Onsite

About The Position

This position is responsible for the development and execution of CRM campaigns to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore, in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness.

Requirements

Bachelor's Degree in Business or related field.
4-7 years Research build experience and training experience.
2-4 years Project Management experience (has led small to medium sized projects including multiple simultaneous)
2-4 years’ Experience in leading CRM campaigns on vendor or client side.
2-4 years Wireless cable or subscriber-based confirmed experience leading or developing CRM programs.
Experience in relations management with external vendors and agencies.
Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis.
CRM Project Management
Analytics
Presentations
Communication
Relationship Management
Branding Analysis
Customer Relationship Management
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Plans, builds and lead CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web) including accountability for efficient execution on time and on budget.
Receiving strategic direction from business partners and building out recommended campaigns (how and how often to contact customers) to support the strategic goal.
Reviews concept briefings with requestors, performs feasibility studies and aligns schedule and timelines across different collaborator groups.
Liaison between the internal collaborators and the reporting teams.
Regularly communicates campaign impact and recommendations to internal collaborators and management.