Campaign Director

Buttermilk•New York, NY

1d•Hybrid

About The Position

About Buttermilk Buttermilk is a creative agency shaping the future of the creator economy. We deliver work that’s as culturally sharp as it is commercially impactful, partnering with the world’s most recognisable brands to drive real results and real connection. We celebrate individuality, move with intent, and support ambitious growth without compromising wellbeing. Our Values Celebrate what makes us weird, with care for others Build on intent, not impulse Fail fast, learn faster Be supported by systems, not limited by them Be ambitious, pursue it healthily Role Overview As a Campaign Director at Buttermilk, you will oversee the full campaign lifecycle for clients, ensuring efficient, profitable, and high-quality execution from discovery to content approvals. You will be responsible for setting and monitoring delivery timelines, managing client communications, and ensuring campaigns meet KPIs while protecting project profitability. Additionally, you will lead and mentor a team, fostering collaboration and excellence across the board.

Requirements

6+ years of experience in campaign or project management within an agency setting.
Mandatory agency background with extensive experience in account management and Influencer Marketing.
Strong project management experience with a proven ability to deliver successful campaigns.
People management experience, with a demonstrated track record of mentoring and leading teams.
Experience working with large conglomerate brands (e.g. Estee Lauder, L'Oreal).
Experience managing always-on clients, with a focus on consistent delivery and client satisfaction.

Responsibilities

Oversee the creator process from discovery to content approvals, driving efficiency, profitability, and campaign success.
Increase creator sign-up rates, reduce drop-out rates, and enhance content quality and campaign results.
Innovating on optimisation of our wider agency delivery processes and feeding back to Head of Creator Services.
Establish and monitor campaign delivery timelines and set clear, actionable targets for the team.
Collaborate with clients, strategy, and data teams to recommend deliverables based on the client brief and set realistic KPIs.
Manage client communications related to delivery, including timelines, creator management, and content approvals.
Act as the escalation point for any team or client issues, ensuring smooth and effective communication.
Oversee the financial performance of creator programs to ensure campaigns hit or exceed gross profit (GP) goals.
Monitor margins and ensure resources are effectively managed to protect profitability.
Manage and mentor the campaign delivery team, providing both line and project management support.
Ensure the team is aligned with both client expectations and internal KPIs, promoting a culture of high standards and collaboration.
Provide input into client reports and status updates, ensuring accuracy and transparency in campaign progress.
Conduct data checks and oversee dashboard reviews to track and optimise campaign performance.