Camp Coordinator

Ripley Entertainment Inc•Toronto, ON

14d

About The Position

Reporting to the Manager of Education and Conservation, the Camp Coordinator is responsible for planning, promotion and delivery of camp programs, including but not limited to: Summer Day Camp, March Break Camp, PA Day programs, winter break programs, after-school programs, weekend programs, etc. Additionally, the Camp Coordinator is responsible for the facilitation of guest interactive areas in the role of Educator on an as-needed basis. This includes, but is not limited to, gallery interpretation and facilitation, public talks, school workshops, community outreach events, behind the scenes tours, safe handling of live animals, sleepovers, etc. The Camp Coordinator provides exemplary customer services to both children and adults and will promote and encourage a positive attitude towards aquatic life and the environment in all interactions. The Camp Coordinator will be required to complete other duties as assigned.

Requirements

Post-secondary degree in biology, environmental science, education or a related field.
Excellent communication skills; proven ability to speak and perform before audiences of varying size and composition.
Minimum 5 years’ experience in meeting and exceeding customer needs and expectations in the service industry.
Previous experience with developing and delivering summer camp programs and supervising staff in a camp environment
Must be capable of working in a dynamic team environment.
Proven ability to problem solve.
Proficiency with MS programs and computers.
Must be able to lift at least 15 kilograms.
Must be able to work weekends, holidays, evenings and overnight.
Certified in emergency first aid and CPR
All offers are subject to satisfactory completion of a police criminal record background check.

Responsibilities

Provide guests with a fun and memorable experience while providing friendly, professional and responsive customer service.
Ensure a safe, clean, secure environment for guests.
Assist the Manager with the development of new ideas for marketable and profitable programs for children, youth, families, adults and seniors.
Conceive and develop new program content
review and improve existing camp products and programs
write copy for marketing and registration materials
registering camp participants, including responsible and safe handling of sensitive personal information and financial details
Accurate and responsible usage of Point of Sales terminals as per RAC policy
Train and support staff delivering programs, including developing training materials/manuals
providing logistical planning and front-line coordination (includes purchasing of materials and equipment; establishing and adhering to project schedules; serving as point person for program participants and parents; preparing camper lists, allergy information, financial reports, evaluation summaries, etc.; resolving problems and referring only those that cannot be resolved directly)
Present shows, demonstrations, school programs, overnight programs and experiences
Represent Ripley’s Aquarium of Canada as required at community events.
Ensure that galleries and classrooms are well maintained and operational and provide feedback on guest interaction.
Handle and care for live animals as laid out in Ripley’s Aquarium of Canada policies.
Ensure safe handling of all Aquarium property by guests (including live animals).
Set-up, maintain and clean program delivery spaces and supply inventory.