Camera Repair Technician

Spartan Tool, LLC•Niles, MI

About The Position

The Camera Repair Technician troubleshoots, diagnoses, repairs, tests, and prepares customer camera equipment and related electronic components for return. The position works with a variety of Spartan Tool camera systems and components and requires electronic repair knowledge, mechanical aptitude, soldering skills, attention to detail, and customer service. The technician also communicates RGA (Return Goods Authorization) status with outside offices and internal personnel to ensure repairs are documented, processed, and completed within established timelines. The successful candidate works independently, troubleshoots methodically, follows technical documentation, and communicates professionally with customers and coworkers. The role also includes equipment assembly, repair documentation, customer support, quality and safety practices, and collaboration with other departments.

Responsibilities

Troubleshoot, diagnose, and repair customer camera units and related electronic equipment.
Evaluate returned equipment for electrical, electronic, mechanical, wiring, or component-related problems and determine appropriate repair or corrective action.
Disassemble and reassemble camera equipment and related components; repair or replace defective components, wiring, connectors, terminals, contact pins, and cables.
Perform soldering and joint soldering to repair electrical connections and electronic assemblies.
Test repaired equipment and inspect completed repairs and assemblies for proper operation, functionality, performance, and workmanship.
Identify recurring equipment failures or repair issues and communicate trends or concerns to management or technical personnel.
Maintain a clean, organized, and efficient repair work area and follow housekeeping practices.
Read and interpret work orders, production drawings, technical specifications, diagrams, procedures, and instructions.
Assemble and repair components and parts for complete or sub-assemblies of Spartan camera equipment, including connecting lead wires to related electrical components.
Ensure repairs and assemblies meet established specifications and quality standards.
Document work performed, parts used, repair findings, and equipment status accurately.
Follow procedures for handling customer-owned equipment and components.
Process and manage customer equipment received through the RGA/repair process.
Monitor repair-unit status and communicate RGA status, repair updates, delays, parts needs, and other issues to outside offices and appropriate internal personnel.
Interact with customers as needed to obtain information, clarify equipment issues, answer basic technical questions, and provide repair-related updates.
Provide professional, responsive customer service and communicate technical information clearly.
Escalate complex technical issues, customer concerns, and repair delays to the appropriate supervisor or manager.
Follow company safety policies, procedures, and applicable regulations; use tools and repair equipment safely and appropriately.
Properly handle electronic components, tools, equipment, and customer property; report safety hazards, equipment concerns, quality issues, and other workplace concerns to management.
Work cooperatively with Service, Manufacturing, Engineering, Customer Service, Sales, and other departments.
Assist coworkers with technical troubleshooting and repair-related questions when appropriate.
Participate in training and maintain current knowledge of Spartan camera products, components, repair procedures, and applicable technologies.
Perform other duties and responsibilities as assigned by management.