CAM – Technical Support Representative

Shaw Industries • Dalton, TX

10d • Remote

About The Position

Shaw Industries is seeking a CAM Technical Support Representative to support its commercial and residential businesses. The role requires knowledge and skills in cleaning and maintaining all categories of flooring, strong communication and interpersonal skills, and the ability to solve problems and demonstrate proper cleaning methods. The position is a remote opportunity based in Colorado or Texas and involves an average of 60–80% travel to job sites during the week.

The representative provides technical expertise, training, inspections, and problem-solving support related to the cleaning and maintenance of Shaw flooring products. The role also involves developing technical literature, evaluating cleaning products and equipment, and conducting cleaning studies and trials. Work hours may fall outside normal daytime hours, and work environments range from climate-controlled spaces to warehouse testing areas.

Requirements

• High school diploma or GED.
• At least 3 years of commercial and residential cleaning and maintenance experience.
• Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
• Adequate public speaking, teaching, and training skills.
• Ability to communicate verbally and in writing with a broad range of audiences, including customers, installers, sales personnel, and general contractors.
• Leadership abilities and professionalism.
• Ability to maintain confidentiality regarding sensitive interdepartmental issues and proprietary information.
• Self-motivation and good organizational and time-management skills.
• Ability to accommodate sudden schedule changes.
• Ability to travel by car and air unassisted.
• Ability to perform floor cleaning and maintenance while standing or kneeling, using properly fitting knee pads; work may be strenuous depending on the technique.
• Ability to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
• Ability to lift and carry up to 100 pounds.
• Willingness to work hours that may fall outside normal daytime hours and in environments ranging from climate-controlled spaces to warehouse testing areas at 40–95°F, with exposure to light dust and spot-cleaning solvents.
• Ability to travel to job sites an average of 60–80% of the time during the week; the remote opportunity is based in Colorado or Texas.

Nice To Haves

• Resilient cleaning and maintenance experience and/or professional certifications.
• Carpet cleaning and maintenance experience and/or professional certifications.

Responsibilities

• Provide professional expertise on cleaning and maintaining commercial and residential flooring products in applicable end-use environments.
• Apply knowledge of cleaning and maintenance processes, product characteristics, chemicals, and equipment.
• Support sales representatives with training, projects, and product performance.
• Provide technical support and training to the professional carpet and floor cleaning industry, janitorial supply industry, commercial and residential businesses, and groups involved in facility management.
• Train new-hire sales representatives in cleaning and maintenance.
• Attend and work trade shows as a technical resource, providing training, demonstrations, and technical guidance.
• Inspect field project situations; analyze problems, offer solutions, recommend corrective action, and demonstrate solutions when needed.
• Prepare and promptly submit or file inspection reports, product reviews and testing, and related documents.
• Use field situations as opportunities to train others and help them resolve future issues.
• Discuss and defend cleaning and maintenance techniques verbally and in writing, including in potentially difficult situations.
• Develop technical literature about maintaining Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
• Conduct cleaning studies on methods and products to address industry cleaning issues.
• Evaluate and test cleaning chemicals.
• Evaluate and test new cleaning machines and equipment.
• Plan and conduct cleaning trials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED