CAM Operations Associate II

M&T Bank • Getzville, NY

7d • Onsite

About The Position

Supports the foreclosure process by handling demand letter distribution for several states within M&T Bank’s footprint. This role involves processing MI Claim requests, completing REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing. It also includes initiating and completing the state demand letter process for assigned states, managing daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests. The associate will assist Mail Operations with sorting and delivery of mail items, provide support for various warehouse duties, and process daily scanning/indexing functions for all business lines within Customer Asset Management. The position requires identifying and resolving problematic situations, adhering to compliance and operational risk controls, and maintaining internal control standards. Additionally, the role involves promoting an environment that supports belonging and reflects the M&T Bank brand. This position interacts mainly with internal CAM departments.

Requirements

• 1 year relevant office experience or mortgage collections experience.
• Proficient PC skills including word processing, spreadsheet and email software.
• Strong communication and time management skills.
• Ability to work independently and flexibility to support multiple business lines.
• Motivated team player with a positive and friendly attitude.
• Strong analytical abilities and problem solving.

Nice To Haves

• Associate’s degree.
• One year of accounting experience.
• Two years legal document processing or foreclosure experience.
• Demonstrated ability to provide direction and lead others.
• Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in.
• Notary Public (as required by department needs).
• Knowledge of M&T Bank systems.

Responsibilities

• Handle the processing of MI Claim requests for the appropriate MI Company.
• Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
• Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
• Complete letter requests through Sharepoint Site environment including quality review and mail merge process execution.
• Manage daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests.
• Assist Mail Operations with the sorting and delivery of mail items along with providing support for various warehouse duties.
• Process daily scanning/indexing functions for all business lines within Customer Asset Management.
• Identify and resolve problematic situations when appropriate referring more complex problems to Supervisor for review.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree