CAM Claims Processor III

M&T Bank•Getzville, NY

11d

About The Position

Submits conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims for accuracy and processes claims according to investor, insurer, statutory, and regulatory guidelines within assigned service level agreements. The position interacts with internal M&T Bank departments and external third-party attorney firm vendors.

Requirements

A combined four years of higher education and/or work experience.
A minimum of two years of Default experience.
Organized and detail oriented.
Strong verbal and written communication skills.
Strong customer service skills.

Nice To Haves

Five years of Default experience.
Full processing knowledge of all disposition types.
Knowledge of M&T Bank systems.

Responsibilities

Monitor daily reports outlining workflow and processing needs.
Understand and process Short Sale, Foreclosure, Third Party, Charge Off, Security, Loss Mitigation, and Deed in Lieu claims.
Process and file claims according to investor, insurer, statutory, and regulatory guidelines within assigned service level agreements.
Review claims to ensure all invoices are included.
Research loan history for advances and deposits, and contact internal departments for clarification on advances.
Review and consult with the Mortgage Insurance department regarding refunds.
Review and consult with the Hazard department on the disbursement of hazard insurance proceeds.
Determine whether refunds are needed.
Respond to attorney loan-level requests.
Ensure the system is updated accurately before moving a loan to the next phase of the claims process.
Review claims completed by processors for accuracy and submit them to the investor.
Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and other departments to reconcile and book losses.
Reconcile loans for final loss allocation and approve loss amounts.
Reconcile loans for final refunds to investors or prior servicers.
Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.