Call Taker

Global Medical Response•Phoenix, AZ

1d•Remote

About The Position

The Remote Call Taker is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from Medical Facilities. Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Requirements

One (1) Year in a Call Center Environment preferred
High School Diploma or Equivalent
Skilled in reading and writing English.
Ability to work alone and independently with minimal direct supervision.
Ability to record, transmit, and report information accurately.
Ability to efficiently utilize all equipment assigned to him/her.
Ability to understand basic computer applications.
Possess exceptional verbal and written communication skills.
Possess strong organizational and time management skills.
Must have reliable high-speed internet.
Must be located in Arizona

Responsibilities

Respond to customer needs accordingly.
Responsible and accountable for completeness and accuracy of documentation related to his/her position prior to completion of shift.
Responsible for accurate and complete data entry for the shift.
Responsible for generating applicable reports and checking for accuracy.
Relays instructions from supervisors, messages and emergency information.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
Follows established parameters/formats in receiving requests for service.
Responsible for knowledge and use of equipment, including but not limited to the computer, recording devices, telephones, and other equipment as assigned by superiors.
Adhere to all company policies and procedures.
Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Perform other duties as assigned