Call Taker - ComTrans

Global Medical Response • Milwaukie, OR

6d • Onsite

About The Position

Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company. Job description(s) are subject to change based on business necessity. Employee Status: Regular, Full-time, $20.00 per hour/non-exempt.

Requirements

• High School Graduate or equivalent preferred but not required
• All ComTrans employees must be at least 18 years old
• 1 year of call center experience preferred
• Flexible and able to meet organizational needs
• Communicate effectively in English, both verbally and in writing
• Be well organized, efficient and ably to prioritize duties
• Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems
• Provide a high level of customer service to both internal and external customers
• Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct
• Be detailed oriented with a high level of accuracy
• Deescalate situations effectively
• Work independently
• Work well with others
• Be a strong team player
• Use sound judgment; make timely decisions and solve problems
• Possess exceptional follow-up skills
• Work well under pressure

Responsibilities

• Answer in-coming calls
• Utilizing order system, enter client orders accurately
• Provide customer with trip details and confirmation number
• Ensure the customers experience is responsive and professional at all times
• Conduct self audits to ensure a high level of data entry accuracy
• Participate in workgroups to brainstorm improvements in efficiencies
• Reach call and data entry goals as set by Manager/Call Center Supervisor
• Adhere to work schedule

Benefits

• Benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED