Call Taker | Dispatch Center Support

Apex Paramedics•Denver, CO

4d•$23 - $25

About The Position

Apex Paramedics is seeking a dependable, customer-focused Call Taker to support its dispatch center. The role helps healthcare partners request transportation by gathering accurate information and keeping the dispatch team informed. The Call Taker answers incoming calls, collects and verifies transport details, records information in the computer-aided dispatch (CAD) system, communicates requests and changes to dispatchers, follows up on missing information, and protects patient privacy under HIPAA and company policies.

Requirements

Clear verbal and written communication skills, strong listening skills, and attention to detail.
Confidence using computers and entering information while speaking with callers.
Ability to manage competing priorities and remain calm in a fast-paced environment.
Dependable, collaborative approach and willingness to learn.

Nice To Haves

Customer service, call center, healthcare, or EMS experience.

Responsibilities

Answer incoming calls professionally and provide courteous, responsive customer service.
Gather and verify transport details, including pickup and destination, requested timing, patient needs, and contact information.
Enter complete and accurate information into the computer-aided dispatch (CAD) system.
Communicate new requests, changes, and time-sensitive information to dispatchers so they can coordinate an appropriate response.
Follow up on missing information and route questions or concerns to the appropriate team member.
Protect patient privacy and maintain confidentiality in accordance with HIPAA and company policies.