Call Centre Representative

Canadian Tire Corporation•Nepean, ON

2d•Remote

About The Position

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

Requirements

Bilingual (FR/EN) candidates
Applicants residing in ONTARIO
Must be fully available for all weeks of training
Customer focused, who go above and beyond to respond to the evolving needs of our customers
Solutions oriented and outcome focused, with a strong attention to detail
Team players with strong communications skills, who build relationships easily
Successful completion of a Criminal Background Check

Nice To Haves

English-only applicants are invited to apply if they meet all criteria.

Responsibilities

Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
Offer products and services to our customers solidifying their relationship with us, driving sales and business goals
Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand.
Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life
Support our Triangle Rewards program
Communicate with customer over phone and emails
Support eCommerce order reviews