Call Center Operator
About The Position
Linear West, Inc., a leading licensed contractor specialising in concrete and excavation services, is seeking a professional and dedicated Call Centre Operator to join our team. Based in our Atlanta office, you will be the first point of contact for our clients, playing a crucial role in upholding our commitment to superior service and satisfaction. We are looking for a highly organised and articulate individual to manage client communications and provide vital support to our operational teams, ensuring a seamless and positive customer experience from the initial enquiry to project completion.
Requirements
- Proven experience in a call centre, customer service, or a client-facing administrative role.
- Outstanding verbal and written communication skills with a professional and courteous telephone manner.
- Excellent organisational and time-management skills, with the ability to handle multiple tasks simultaneously.
- Proficiency in the use of Microsoft Office Suite and experience with CRM software is highly regarded.
- A proactive approach to problem-solving and a high level of attention to detail.
- The ability to work effectively both independently and collaboratively as part of a dynamic team.
Nice To Haves
- Experience within the construction industry or a similar trade-based environment is desirable but not essential.
Responsibilities
- Professionally handle all incoming calls and correspondence, promptly directing enquiries to the appropriate personnel.
- Serve as the primary point of contact for client questions regarding project status, services, and billing information.
- Schedule and coordinate appointments, site visits, and consultations for our project management and sales teams.
- Accurately record and maintain detailed call logs and client information within our company database.
- Address and resolve customer concerns in a timely and effective manner, escalating complex issues to senior staff where necessary.
- Provide general administrative support to ensure the smooth operation of the office and support project execution.
- Develop and maintain a comprehensive knowledge of Linear West, Inc.'s services and capabilities.
Benefits
- Competitive remuneration package
- Supportive work environment
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
