Seasonal Call Center Tier 1 Agents (Onsite in Holland, OH) - $25 an hour

Velocity Manufacturing Solutions Corporation•Holland, OH

22d•Onsite

About The Position

Velocity is seeking Call Center Tier One Agents for a seasonal opportunity. This role involves handling entry-level, inbound Tier 1 calls and overnight ticket monitoring in a fast-paced, open-door environment. The ideal candidate will be an excellent communicator, able to remain calm under pressure, and work independently. Velocity offers unique solutions to clients, focusing on customer service and preparing clients for the future. The support center operates 24/7/365, and customer service is a core passion of the company.

Requirements

High school diploma or GED.
Excellent communication skills.
Ability to remain calm and composed in challenging situations.
Ability to provide outstanding customer service with a focus on empathy, compassion, and service orientation.
Ability to take appropriate actions with little to no supervision.
Passion for providing solutions to customers.
Well-organized.
Excellent telephone etiquette and communication skills.
Experience with Microsoft Office software.
Detail-oriented with the ability to follow ticket protocol.
Ability to multitask.
Legally authorized to work in the United States without current or future employer sponsorship.
Available to complete training onsite, Monday through Friday, from 9:00 a.m. to 5:30 p.m. EST.

Responsibilities

Answer inbound customer calls in a prompt and professional manner.
Analyze problems with customer equipment rapidly.
Analyze tickets and follow protocol for next steps, including immediate outreach and/or escalation.
Correctly escalate tickets to appropriate teams to resolve issues.
Create or update tickets for every interaction, ensuring proper notes throughout the interaction.
Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.
Ensure configurations are tested and working.
Perform other duties as assigned.