Call Center Team Member

Cayuga Health • Ithaca, NY

42d

About The Position

The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position. This position requires onsite training for 2 weeks in Ithaca NY!

Requirements

• Education - High School Diploma or GED.
• Experience - Comfortable multi-tasking.
• Customer service experience preferred.
• Call center experience preferred.
• Licensure - none required.
• Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.
• = Essential functions

Nice To Haves

• Medent or Epic Experience preferred.
• Customer service experience preferred.
• Call center experience preferred.

Responsibilities

• Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.
• Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.
• Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.
• Ability properly escalate calls to management team as necessary.
• Outbound calling to patients/offices to provide continuity of care.
• Ability to think critically.
• Ability to type quickly and accurately.
• Ability to navigate multiple screens and computer systems.
• Other tasks and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED