Member Service Center Representative (Call Center)

Redwood Credit Union-posted 2 days ago
$23 - $31/Yr
Part-time • Entry Level
Napa, CA
101-250 employees
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Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

  • Answer the telephone within established performance and service guidelines.
  • Complete phone transactions accurately and efficiently.
  • Disseminate and provide education of lending, CUSO and membership information to callers.
  • Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance
  • Provide basic level technical support of our online and Mobile banking platforms
  • Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.
  • Attain individual and departmental goals and objectives as established in the MSC performance standards.
  • Cross-sells Credit Union products and services.
  • Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.
  • Post and balance daily work and maintain proper documentation.
  • Utilize online manuals and knowledge repository as a resource
  • Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
  • Compile data and complete work related to departmental reports.
  • Maintain files, post records, make and check routine calculations
  • Perform all functions in a security conscientious manner.
  • Knowledge of modern office methods, practices and procedures.
  • Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
  • Demonstrated Member service skills.
  • Ability to cross-sell products and services to meet Member needs.
  • Ability to make mathematical computations.
  • Ability to type 40 words per minute.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Must be able to work on Saturdays
  • Ability to talk on the phone
  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 15 pounds.
  • Ability to use a computer keyboard and calculator.
  • The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.
  • Competitive medical, dental, and vision insurance, mental health offerings
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
  • RCU employees are eligible for a 1% discount on all recreational or boat loan products
  • 2% discount off Visas and LOC Loans through RCU
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
  • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
  • 0% interest on garment, fitness, or home office equipment loan of up to $500
  • 100% financing for employee purchased homes!
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