Call Center Manager/Leader
Storm Guard Madison•Madison, WI
•$40,000 - $85,000•Onsite
About The Position
The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
Requirements
- Experience coaching, mentoring or managing a team
- Have a hunger for growth, personal improvement, and exceeding goals.
- Proven success in inside sales, appointment setting, or call center environments
- Strong communication and relationship-building skills
Responsibilities
- Make inbound and outbound calls to homeowners
- Convert qualified leads into scheduled appointments
- Review calls and identify opportunities for improvement
- Reinforce scripts, best practices, and sales techniques
- Help improve conversion rates and appointment quality
- Track daily activity and key performance metrics
- Ensure CRM accuracy and proper lead management
- Create a culture of ownership, urgency, and continuous improvement
- Work directly with leadership to improve systems, processes, and performance
- Play an active role in scaling the call center operation
Benefits
- Paid and ongoing training
- Real growth opportunities
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with a 4% company match
- Base salary ($18+ DOE) + uncapped commissions + leadership incentives
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
