Call Center Support Agent

United Wholesale Mortgage•Pontiac, MI

2d•Onsite

About The Position

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients. This role requires 100% on-site attendance in Pontiac, MI

Requirements

1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
Excellent customer service and communication skills
Strong analytical skills
Proficiency in Excel, including vlookups, formulas and PivotTables
Proficiency in MS Office
Self-motivated with a strong work ethic
Comfortable in a fast-moving environment
Ability to multitask and adapt
Positive attitude and willingness to learn
High school diploma or equivalent
Onsite, full-time attendance

Nice To Haves

1+ years experience in mortgage servicing
Bilingual in English and Spanish

Responsibilities

Accepting incoming calls from all clients
Making outbound calls to clients
Responding to emails from clients
Working various reports as assigned
Aiding and overseeing our sub-servicer
Cross-training to learn other areas of our Servicing team

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi