Call Center Specialist - Saturday and Sunday - 12 p.m. - 8 p.m. (Non-Remote)

UHS•Benton, AR

70d•Onsite

About The Position

Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community. Rivendell Behavioral Health Services of Arkansas is looking for a dynamic and talented Call Center Specialist- Saturday and Sunday - 12 p.m. - 8 p.m. (Non-Remote) in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Requirements

Bachelor's or Master's Degree in nursing, social work, counseling, or counseling psychology from an accredited university.
Current CPR or BLS certification. (offered at facility)
Current Handle with Care training and Verbal De-escalation training. (offered at facility)
Ability to work harmoniously and effectively with patients, families, visitors and staff. Must be able to work as a team with all staff/coworkers and maintain the ability to treat all patients with respect.

Nice To Haves

A basic knowledge of educational, psychological and social service systems as related to special education and behavior treatment preferred
1-3 years work related experience
Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

Responsibilities

Answers phones at Rivendell Behavioral Health Services of Arkansas and takes demographic information related to the person to be assessed.
Coordinates and processes patent documents and paperwork for patient transfers.
Assures all required information is accurately documented within several information system programs.
Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.